Job Description
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Build trusted relationships with candidates and their families
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Provide personalised mentoring, education and encouragement throughout candidates' decision-making journeys
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Partner with internal teams and external stakeholders to ensure candidates receive appropriate support, information and access to services
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Represent Cochlear at consumer and qualified events
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Track insights and identify trends
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Contribute ideas to continually enhance the candidate experience
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Work closely with Marketing, Sales, Clinical and Customer Service teams from candidates' first enquiry through implantation and beyond
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Requirements
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Strong communication skills and confidence building relationships over the phone, via email and in person
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Natural empathy and emotional intelligence
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Proactive mindset and commitment to following through on promises
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Excellent organisation skills
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Comfort working with data and digital tools
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Ability to influence, build trust and help people make informed decisions
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Experience in patient support, hearing health,



audiology or healthcare is valuable but not essential
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Passion for helping others and eagerness to learn
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Core Competencies
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Demonstrates strong communication and relationship-building skills, with a proactive approach to mentoring and supporting candidates throughout their decision-making journeys. Utilizes data and digital tools to track insights and enhance the overall candidate experience.
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Highest-signal resume keywords
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Strong Communication Skills
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Empathy and Emotional Intelligence
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Proactive Mindset
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Excellent Organisation Skills
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Patient Support Experience
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Soft Skills
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Confidence Building Relationships
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Influencing Skills
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Commitment to Following Through
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Passion for Helping Others
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Eagerness to Learn
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Industry Keywords
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Patient Support
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Hearing Health
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Audiology
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Healthcare
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Tools & Technologies
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Digital Tools
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Data Tracking
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📌 Engagement Associate (Victoria)
🏢 Jobtailor
📍 Victoria