Job Description
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Senior B2B Customer Service Account Executive
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Wholesale Key Accounts
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Sydney - hybrid 4 days on-site, 1 day WFH
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$70K - $80k + super
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This is a senior customer operations role with a B Corp, purpose-led business supplying hospitality, QSR and retail customers at scale. It's B2B, high-volume, and sometimes messy. That's the job. You're here to keep key wholesale accounts running smoothly, spot issues early, and fix problems properly when they land.
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This is not account management. You're not selling. You're the senior service lead who makes sure priority customers get reliable, proactive, no-drama support.
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What you'll be doing
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Own the service and operational performance of a portfolio of medium-tier wholesale accounts.
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Be the go-to CX contact for those customers - consistent service, proactive communication, no surprises.
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Track orders end to end, from placement through fulfilment and delivery.
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Get ahead of stock risks, delays, backorders, restrictions and operational changes, and tell customers early.
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Run escalations when things go wrong, pulling in supply chain, warehouse, IT/NetSuite and sales to get it sorted.
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Dig into root causes and help stop repeat issues, not just patch them up.
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Keep CRM and NetSuite records accurate so everyone has visibility.
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Use Excel a lot, especially for pricing support, order analysis and account insights.
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Join occasional QBR-style calls with account managers for larger accounts,



focused on follow-up and operations.
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Support the wider CX team by guiding CSEs on tougher account issues and best practice.
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What they're looking for
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3+ years in senior customer service, account support or customer operations in a B2B, wholesale, or high-volume order setting.
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Comfortable owning a portfolio of accounts and being accountable for service outcomes.
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Strong escalation and problem-solving skills - calm, clear, and persistent.
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Confident working across teams and getting results from ops, supply chain, warehouse, IT and sales.
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Advanced Excel skills - pivots, lookups, pricing sheets, data cleaning, the lot.
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Solid ERP and CRM experience - NetSuite is a big plus.
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Detail-obsessed with data and follow-through.
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Resilient and practical - can handle the grind without taking it personally.
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Values fit for a purpose-led, sustainability-focused business.
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Why this is a good move
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It's a proper step up from standard CS - you own outcomes, not just tickets.
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You'll work with meaningful B2B customers who rely on you to keep them trading.
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The business pays well for CS because they need people who can handle real operational pressure.
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Clear pathway into team lead roles as the CX structure grows.
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If you want a senior B2B service role where you're trusted to run a portfolio, fix what matters, and improve how things work, please apply!

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