The Senior Collections Officer plays a critical role in managing and recovering outstanding debts while maintaining positive customer relationships. The successful candidate will proactively engage with customers to negotiate sustainable repayment plans, offer accurate account advice, and identify shifts in payment behavior to improve financial outcomes.
Key responsibilities
Provide accurate advice on accounts
Respond promptly and completely to customer enquiries
Ensure customers pay on time and negotiate repayment plans
Follow up overdue accounts by telephone, SMS, email and letter within agreed timescales
Maintain accurate records of all collections activity
Regularly make proactive contact with customers to ensure all relevant debts are managed as necessary
Identify changes in payment patterns and propose improvement actions
Identify accounts for Hardship




Meet Monthly Targets in reducing arrears
About you
Sound computer literacy including Microsoft Office
Familiarity with Google suite of products - especially Gsheet, GDocs and GDrive
Demonstrated use of AI to enhance workflow efficiency
Excellent written and verbal communication skills
Previous experience in dealing with customers is preferred
Knowledge of Australian collection practices in the consumer lending space
Experience dealing with Third parties Collection Companies and Debt Management Advisor
Ability to manage accounts whilst switching between inbound and outbound calls
Robust decision making and conflict resolution skills
#J-*****-Ljbffr

📌 Senior Collections Officer (Adelaide)
🏢 Harmoney
📍 Adelaide