Customer Solutions Team Lead - Multi-Channel Experience (Melbourne)

Customer Solutions Team Lead - Multi-Channel Experience (Melbourne)

03 Sep
|
JB Hi-Fi & The Good Guys
|
Melbourne

03 Sep

JB Hi-Fi & The Good Guys

Melbourne

JB Hi-Fi Group, including The Valuable Guys, is seeking a Customer Solutions Leader to guide the Customer Solutions Coordinators in delivering a positive channel experience and effective issue resolution. You will lead a team across multiple contact channels, driving engagement, loyalty and compliance with the complaints framework.
The role emphasizes coaching, process improvement, and real-time resource planning to meet customer demand while championing secure handling of customer data.
#J-*****-Ljbffr

📌 Customer Solutions Team Lead - Multi-Channel Experience (Melbourne)
🏢 JB Hi-Fi & The Good Guys
📍 Melbourne

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