Job Description
Company Description
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Swissôtel Sydney is a premium five‐star hotel ideally located in the heart of Sydney's dynamic business, retail, and entertainment precinct.
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The hotel offers 369 elegantly appointed guest rooms and suites, delivering a refined and contemporary experience for both business and leisure travellers. Our guests enjoy an exceptional range of facilities, including the award‐winning Spa & Sport wellness centre, a contemporary restaurant and premium bar, a fully‐equipped fitness centre, an outdoor swimming pool, and eight state‐of‐the‐art meeting and event spaces. Among these is a heritage‐listed ballroom, capable of hosting up to 400 guests.
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As part of Accor's Premium brand portfolio, Swissôtel Sydney is committed to excellence in service, people development, and guest experience.
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Job Description
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Swissôtel Sydney is seeking a passionate and driven Learning & Development Officer to join our People & Culture team. This role plays a key part in supporting the learning journey of our Heartists®, ensuring our teams are equipped with the skills, knowledge, and confidence to deliver exceptional guest experiences in line with Accor and Swissôtel brand standards.
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Key Responsibilities
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Coordinate, deliver, and support learning and development programs across all hotel departments
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Facilitate hotel induction programmes and mandatory compliance training
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Support leadership development initiatives and internal talent development programmes
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Partner with department leaders to identify training needs and support performance development
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Partner with managers to design and deliver effective departmental induction and on‐the‐job training programmes.
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Promote a strong learning culture that aligns with Swissôtel's values and service excellence
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Qualifications
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About you:
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A genuine passion for learning, development, and people growth
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Previous experience in Learning & Development or a similar role (hospitality experience highly regarded)
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Robust facilitation and presentation skills
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Excellent communication and stakeholder engagement abilities
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Confident using learning management systems and Microsoft Office
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Ability to work collaboratively in a fast‐paced, guest‐focused environment
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What We Offer
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The opportunity to work with a globally recognised luxury hotel brand
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Access to Accor Heartist® benefits and worldwide hotel discounts
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Ongoing learning, development, and career progression opportunities
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A supportive and inclusive team culture
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Additional Information
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This is a Part Time role, based on site in our People & Culture office, working 3 days per week (days are negotiable between Monday to Friday).

📌 Learning & Development Officer (Part Time) (New South Wales)
🏢 Accor
📍 New South Wales