Job Description
Customer Service Representative Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products. Details Start: ASAP Pay Rate: $46 per hour Location: Fountaindale NSW Hours: 38-hour week, versatile start/finish times between 6 a.m. and 5 p.m. Opportunity: Initial casual contract engagement with a temp-to-perm potential
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Key Responsibilities
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Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
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Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
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Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
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Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
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Communication:



Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
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Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.
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Skills & Experience Required
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Experience: At least 2-5 years of experience in a similar customer service or administration role and a great customer service mentality.
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Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
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Communication: Exceptional verbal and written communication skills.
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Industry experience: Electronics or Mining Industry experience is an advantage.
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Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.
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Attributes: High attention to detail, strong mathematical skills.
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Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
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Work Rights: Applicants must have full, unrestricted working rights in Australia.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Customer Service Representative (Central Coast)
🏢 Rashi Joshi
📍 Central Coast