At ING, we're on a multi‐year journey to fundamentally transform how home loans are originated — making the process faster, simpler and more broker‐centric, while building scalable digital foundations for the future.
This role sits at the heart of that transformation.
As Senior Product Manager, Mortgage Digitisation (internally known as Senior Customer Journey Expert Mortgage Origination), you'll play a pivotal strategic and delivery role, driving end‐to‐end digitisation of the origination journey from lead through to settlement.
With a primary focus on broker‐led acquisition (and a growing direct channel), you'll shape direction, translate strategy into epics, and work hands‐on with our origination platforms to deliver real outcomes.
You'll be the face of the business for origination delivery — working across squads and alongside Product Owners, Business Analysts and Technology to land complex initiatives that improve Time to Yes, reduce risk and cost, and materially lift broker and customer experience.
While this role does not lead people, this is a high‐impact, highly visible role for someone who thrives at the intersection of strategy, platforms and execution.
What you'll do
Drive the mortgage origination digitisation strategy end‐to‐end, shaping the capability roadmap and prioritising high‐impact epics across systems, process and experience.
Lead delivery of strategic origination initiatives, acting as the face of the business across squads, governance forums and senior stakeholders.
Own broker‐led origination outcomes, with a secondary focus on direct, improving Time to Yes, straight‐through processing and broker satisfaction.
Work hands‐on with the origination system, guiding platform enhancements, integrations and automation across the lead‐to‐settlement journey.
Translate strategy into shipped outcomes,



partnering closely with Product Owner, Business Analysts and Technology to deliver complex, cross‐functional epics.
Champion customer and broker experience, identifying moments of truth and delivering improvements that reduce friction and drive growth.
What we're looking for
Proven experience in mortgage origination digitisation, including delivery of end‐to‐end digital lending journeys and platform transformation.
Excellent understanding of broker channels, with the ability to design and deliver solutions that materially improve broker experience and conversion.
A strategic, commercially minded leader, comfortable shaping direction while remaining deeply involved in execution.
Demonstrated ability to lead epics and complex initiatives, influencing senior stakeholders and aligning multiple delivery teams.
Hands‐on experience with origination platforms and systems, including workflow, decisioning, and third‐party integrations.
Collaborative delivery mindset, able to work effectively alongside PO, BA, Technology, Operations and Risk to get outcomes live.
What's in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on an approved sustainability activity
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING,



you're joining a team where individuality isn't just accepted, it's encouraged.
We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen.
We're here to help you get ahead.
And with our global network, there's plenty of scope to take your career in recent directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.
Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.
We believe in empowering the people around us and our customers to stay a step ahead.
Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.
Here, we're more than just a workplace – we're a community of innovators, problem‐solvers, and forward‐thinkers, dedicated to making a real impact.
Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.
Need more?
Contact: Skye Griffiths on ******
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: ******
Applications close Wednesday 16th September #LI-DNI
#J-*****-Ljbffr

📌 Senior Customer Journey Expert, Origination, Mortgages (Sydney)
🏢 ING
📍 Sydney