Bereavement Care Team Leader
Make a genuine difference to families when they need it most.
MAYDAY Recruitment is proud to partner with a well-established and highly regarded funeral services organisation to recruit a
Bereavement Care Team Leader
based in Geelong.
This is a unique opportunity for someone who is
empathetic, compassionate and community-minded
, with the ability to build genuine rapport with people during an incredibly key time in their lives.
You don't need to be a counsellor or grief therapist.
What matters most is your ability to
listen, connect, identify when someone may need additional support and confidently link families with the right services and resources.
What's on Offer?
4 days per week- flexible across Monday–Friday
Kilometre allowance for approved travel, access to fleet vehicles
Full uniform provided
Geelong West location
Comprehensive one-on-one training and support
Opportunity to help shape and develop the bereavement care function
Work within a purpose-driven organisation where your contribution has a direct impact on families
Supportive team environment with experienced funeral service professionals
This is an on-site, community-based position and you will be required to travel locally, attend community activities and occasionally attend funerals and other services.
About the Role
As Bereavement Care Team Leader, you will lead and shape an important aftercare service supporting families in the weeks and months following a funeral.
You'll provide proactive follow-up to every family, helping them navigate grief, understand the support available and feel connected rather than alone.
You'll also have the opportunity to




help redesign and develop the bereavement care function
, working closely with the existing team to build a service that genuinely meets the needs of the local community.
Your responsibilities will include:
Conducting compassionate follow-up calls with families approximately six weeks after a funeral
Checking in on how individuals and families are managing and identifying those who may benefit from additional support
Providing information and education around grief and bereavement
Connecting families with appropriate community services, practitioners, support groups and other specialist organisations
Maintaining regular contact with families, including follow-up ahead of significant dates such as anniversaries
Building relationships with community organisations, grief practitioners and other operators within the bereavement space
Keeping up to date with available community resources and understanding what support is accessible locally
Maintaining accurate and personalized records of conversations and follow-up activity within the CRM
Responding to families who reconnect with questions or concerns about their aftercare experience
Leading and supporting a small team of two casual team members, ensuring a consistent and compassionate approach
Working closely with funeral service teams, crematoriums and community stakeholders




Participating in selected funeral service activities, including attending funerals and gaining an understanding of funeral service delivery and transfers
This is a role with purpose
This position is about much more than making a follow-up phone call.
You'll be helping families understand that support doesn't end when the funeral does.
You'll have the opportunity to build relationships, create meaningful programs and connect people with the right support at a time when they may not know where to turn.
About You
We're looking for someone who is:
Warm, empathetic and naturally compassionate
Comfortable having sensitive and sometimes difficult conversations
Confident building rapport with people from all walks of life
A strong listener who knows when to provide guidance and when to simply be present
Community-minded and interested in connecting people with support
Self-driven, organised and comfortable working independently
Confident coordinating and delegating to a small team
Comfortable working with community organisations and external service providers
A genuine team player who is willing to get involved across the broader funeral service
You may come from a background in community engagement, aged care, nursing, teaching, chaplaincy, social services, support work, customer care, community services or another people-focused environment.
Most importantly, you'll bring emotional maturity, compassion and a genuine desire to help people.
If you're looking for a role where your ability to connect with people, show compassion and make a genuine difference is valued every day, we'd love to hear from you.
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📌 Bereavement Care Team Leader (Geelong)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Geelong