Job Description
You've been grinding remote tickets for years.
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You've mastered the queue.
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You've soloed Exchange.
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You've tanked Azure outages and DPS'd your way through AD forests.
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Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes the rest of **** feel like an upgrade, not a repeat.
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We'reFirst Focus—Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
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It's a chance to:
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Work across desktop, servers, firewalls, cloud infra, and cool AI tools
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Train like a beast—10 paid training days, certs = pay rise
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Join a team of smart humans who actually care about tech (and each other)
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Escape the script—solve real problems, not just reset passwords and reboot printer
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aka What You'll Be Doing
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Slaying tickets across Microsoft AD, Azure, M365, and Exchange
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Troubleshooting desktops, servers, firewalls, and networks like a boss
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Supporting cloud platforms—Azure AD, Entra, Hyper‐V, Citrix, AWS (no VMware, sorry)
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Jumping into project deployments when things get spicy
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Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
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Collaborating with senior engineers to keep environments clean, lean, and mean
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Venturing out to client sites (fuel,



tolls and parking's on us, not on you)
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aka What You'll Bring
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Deep knowledge of AD (mostly Azure but still a little bit of on‐prem too) and end‐user support wizardry
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Solid grasp of Windows Server, Exchange, and cloud platforms
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Comfort across the stack—from desktop to firewall, LAN/WAN included
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Experience with ticketing systems and a knack for making users feel heard
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Great comms, great attitude, and a genuine love for solving problems
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A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)
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aka What You'll Get
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Up to $85k package, plus training and flexibility
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Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
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Hybrid working arrangements for real work-life balance
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10 paid training days a year, exam fees covered, and pay rises for certs
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FastTrack mentoring program for growth opportunities
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MAD (Making A Difference) Council—equality, charity, and sustainability
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Tesla company car option (yes, really—conditions apply)
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Regular social events and a team culture built on trust, curiosity, and support
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Neurodiverse? We've Got You.
n We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

📌 Support Technician (Canberra)
🏢 First Focus It
📍 Canberra