CTP stands forCompulsory Third Party, and inNSW before registering your car, you are required to have it.
CTP insurance, or Green Slip, is mandatory as it provides cover for third parties injured in a motor vehicle accident, to cover costs such as lost income and medical treatment.
In NSW, Youi is 1 of only 6 insurers that provide this cover, and that's where you come in.Here, you'll be part of a team, that can not only speak to general products, but also CTP insurance.
You'll following a clear call flow, capturing details accurately, and explaining options in plain language so they understand their choices and the value behind them.
What you'll be doing
A full-time role in-office at Sippy Downs, Monday to Friday
Customer-focused role, tailored to NSW, addressing all queries related to CTP insurance in addition to our general products
Selling policies, making amendments, performing cancellations
Listening to customer needs and identify opportunities to add value
Follow a clear call structure so customers understand their cover, pricing, and next steps
Follow scripts and compliance requirements to make sure everything is done properly
Work toward service and sales targets, with regular feedback and coaching
What great looks like
Customers finish the call clear, confident, and feeling genuinely looked after
Policy information is accurate the first time, with minimal rework
Move confidently between systems without losing connection in the conversation




Recognise genuine opportunities to offer additional guidance and act on them where appropriate
Excellent communication and time management skills
Take feedback seriously and improve week by week
Care about doing things properly and hitting your targets
Completed Youi's 6-month probation period
Don't tick every box?
No worries!
We understand many skills are transferable, and with every Youi journey unique as you are, we encourage you to apply.
Perks and Advantages
Great work/life balance with set start/finish times
22 days of annual leave, plus volunteer leave, and yearly salary reviews
Career progression opportunities – we believe in promoting from within
Paid induction training and ongoing career development
An awesome work culture that encourages creativity and celebrates diversity
Ideally located surrounded by numerous eatery and retail options
Discounted insurance products
Discounted gym memberships through Fitness Passport
Free skin checks, flu jabs, and wealth mastery sessions
Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
End of trip facilities
Casual dress code
Ready?
Why Youi
We're here to make insurance more human.
That means really getting to know our customers, and it means backing our people to grow, not just get through the day.
Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.
It's work that's a bit more you-shaped.
#J-*****-Ljbffr

📌 Sales Services Ctp Advisor (Queensland)
🏢 Youi
📍 Queensland