Cambridge| Hybird 4 days on site.
*****K
We're working with a growing organisation that is looking for a
2nd Line IT Support Engineer
to join its internal IT team.
This is a great opportunity for an experienced IT support professional who combines strong technical troubleshooting skills with
excellent communication and customer service
.
A key part of the role will be supporting senior stakeholders and C-suite users, so the ability to communicate confidently, professionally and calmly when resolving IT issues is essential.
The RoleYou'll provide 2nd Line technical support across the business, taking ownership of escalated issues and ensuring users receive a high-quality IT experience.
You'll work across a
mixed Mac and Windows setting
, supporting everything from day-to-day desktop issues through to networking, AV and endpoint management.
Your responsibilities will include:
Providing 2nd Line IT support across hardware, software and user issues.
Supporting
Windows and macOS
environments.
Troubleshooting laptops, desktops, peripherals and mobile devices.
Managing and supporting Apple devices using
Jamf
.
Supporting Microsoft technologies and general business applications.
Troubleshooting basic
networking issues
, including connectivity, Wi-Fi, DNS and DHCP.
Supporting meeting rooms, video conferencing and
AV equipment
.




Escalating more complex infrastructure or application issues where appropriate.
Managing tickets and ensuring incidents are resolved within agreed SLAs.
Supporting and troubleshooting issues for
C-suite and senior stakeholders
.
Assisting with IT projects, upgrades, deployments and improvements.
Maintaining clear and accurate technical documentation.
About YouWe're looking for someone who is technically capable but, just as importantly,
excellent with people
.
You'll need to be comfortable dealing directly with senior executives, explaining technical problems in straightforward language and remaining calm when dealing with urgent or high-profile issues.
You should have:
Proven experience in a
2nd Line IT Support / IT Engineer
position.
Strong all-round IT support and troubleshooting skills.
Experience supporting
both Windows and Mac environments
.
Practical experience with
Jamf
and Apple device management.
Good understanding of basic
networking principles
.
Experience supporting
AV and meeting room technology
.
Excellent verbal and written communication skills.
A professional, customer-focused approach.
Strong troubleshooting and problem-solving abilities.
The confidence to work independently and take ownership of issues.
Experience supporting senior stakeholders or C-suite users would be highly advantageous.
#J-*****-Ljbffr

📌 It Support Engineer | Mac Os (Western Australia)
🏢 So Code
📍 Western Australia