Job Description
Overview
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Field engineer. Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it's our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
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Role. We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
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Responsibilities
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Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises
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Act as a primary technical point of contact for key projects to Genetec's partners
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Develop and maintain a strong relationship with new and existing customers
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Develop and maintain an extensive working knowledge of Genetec's solutions
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Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool
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Ensure timely escalation of critical customer related issues through proper channels
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Ensure timely resolution of customer issues
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Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests
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Provide reporting as requested by Genetec and the customer
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About You / Qualifications
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Degree in Computer Sciences, Electrical Engineering, or equivalent experience
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Experience in customer service,



technical support, and/or project management
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Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
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Excellent knowledge of networking principles and IP protocols
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Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts
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"Can do" attitude, able to multitask and an ability to manage priorities
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Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software
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Robust team player while possessing the autonomy to manage your own workload
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Excellent communication skills
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Capacity to travel *****% of the time
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Technical Assets
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Deployment and troubleshooting of security systems such as:
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CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
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Access control systems (reader, controller, wiring, etc.)
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License plate recognition systems and concepts
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MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
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C#, Visual Basic, VBScript, PowerShell, or similar technologies
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What's In It For You
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The opportunity to make a difference in an international and diverse work environment
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To be creative and challenge the status quo by bringing new ideas to the table
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To work in an industry-leading global company with flat hierarchies
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A wide range of opportunities to develop professionally and personally
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Genetec is an equal opportunity employer. 4.5/5 agreed in an Internal Engagement Survey "People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here."

📌 Field Engineer (New South Wales)
🏢 Genetec
📍 New South Wales