Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes
Lead complex and high-risk matters within delegated authority while maintaining confidentiality, privacy, records management and conflict-of-interest requirements
Coordinate the University's responses to external complaints and investigations, including matters referred to the National Student Ombudsman
Prepare evidence-based submissions and response materials
Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incident management and gender-based violence prevention and response compliance
Maintain evidence readiness, data integrity and audit compliance
Use student voice, case trends and emerging risks to drive continuous improvement
Establish and maintain a risk-based assurance framework across complaints, student safety, completions, records and student administration
Translate legislative and regulatory requirements into policies, procedures, controls, evidence requirements and escalation pathways
Lead reporting on complaints, student safety and wellbeing, GBV, completions, graduation and related student administration matters
Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes
Advise senior leaders and governance forums and collaborate with Heads of Department and key stakeholders
Address root causes through policy review and continuous improvement
Lead and develop a high-performing team
Requirements
A postgraduate qualification in a relevant discipline, or equivalent skilled experience
Significant senior experience in academic or student administration within higher education
Demonstrated experience managing student complaints, appeals and complex case resolution, including high-risk matters
Experience leading responses to external complaints, investigations or regulatory bodies




Experience overseeing student lifecycle processes, including progression, academic records and completions
Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence
Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements
Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response, risk and gender-based violence compliance
Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately
Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills
Permanent, full-time position based at Surry Hills Campus in Sydney
Core Competencies
Demonstrates expertise in governance and assurance oversight within higher education, particularly in managing student complaints, appeals, and wellbeing processes.
Proficient in translating regulatory requirements into actionable policies and leading high-performing teams to ensure compliance and continuous improvement.
Highest-signal resume keywords
Postgraduate Qualification
Experience in Academic Administration
Knowledge of Australian Higher Education Regulatory Framework
Leadership in Student Wellbeing and Safety
Analytical and Reporting Skills
Hard Skills
Student Complaints Management
Case Resolution
Incident Management
Data Governance
Regulatory Compliance
Policy Development
Evidence-Based Submissions
Risk Management
Continuous Improvement
Records Management
Soft Skills
Problem-Solving
Stakeholder Engagement
Communication Skills
Influencing Skills
Sound Judgement
Industry Keywords
National Higher Education Code
ESOS Act
National Code
TEQSA
ASQA
HESF
CRICOS
PRISMS
Gender-Based Violence Compliance
Student Lifecycle Processes
Tools & Technologies
Digital Tools
AI Utilization
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📌 Associate Registrar – Student Governance And Compliance (Sydney)
🏢 Jobtailor
📍 Sydney