Customer Service Officer - Community Service Centre (Collarenebri)
Job No:
WGC265
Rare opportunity to join our Collarenebri Customer Service team
Work close to home and support your community with high-quality service solutions
Build a sustainable career in local government
Attractive salary & g enerous advantages including 5 weeks of annual leave, long service leave after 5 years, wellbeing and wellness leave
About the role:
The Customer Service Officer is a multi-skilled frontline role delivering customer service, library and visitor information services through Council's Community Service Centre at Collarenebri.
The role also delivers agency services on behalf of Australia Post.
The position is the everyday face of Council in the Collarenebri and surrounding community and requires flexibility, problem-solving and commitment to meeting the needs of residents and visitors across services whether at the front counter, on the phone or online.
About you:
A genuine interest in customer service, administration, and library and visitor information centre services.
Ability to process payments and handle cash, EFTPOS and digital transactions accurately, and to reconcile and account for funds.
Good communication skills, both written and verbal, with a focus on providing excellent service to customers and stakeholders.
Attention to detail and the ability to follow instructions and processes accurately.
Strong organisational and time management skills.
Excellent interpersonal and communication skills with the ability to build effective relationships across all levels.
Familiarity with Microsoft Office applications (Word, Outlook) and Content Manager/TRIM or similar records management system.
Knowledge of workplace health and safety, the Child Safe Standards,



privacy requirements and customer service principles applicable to a public-facing role.
Working With Children Check or willingness to obtain.
At Walgett Shire Council, we understand that not every candidate will meet every criterion, and that is perfectly fine—your passion and potential matter most to us.
A weekly salary ranging from $1,****** - $1,****** per week.
Generous benefits, including 5 weeks of annual leave and long service leave after 5 years.
One week of Wellbeing and Wellness Leave (My Leave).
Flex-time arrangements, promoting a healthy work/life balance.
Professional development opportunities to support your growth and success.
Employee Assistance Program available to support you and your family through all life's challenges.
About us:
Walgett Shire Council proudly serves a diverse and unique region in the heart of outback New South Wales rich in history and natural beauty.
Life in Walgett Shire offers the best of outback living—open skies, a strong sense of community, and endless opportunities to explore.
For more information about Walgett Shire pleaseclick here .
At Walgett Shire Council we have a people-first culture.
Safety, our people, and service to the community are at the core of everything we do.
We are looking for passionate and committed professionals who are aligned with our core values: Respect, Integrity, Ethical Conduct, Courage, Honesty, Accountability, and Responsibility.
Walgett Shire Council is proud to be an equal opportunity employer,



committed to fostering diversity and inclusion in our workplace.
We encourage applications from people with disabilities, culturally and linguistically diverse persons, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples.
Walgett Shire Council is a Child Safe employer.
Walgett Shire Council proudly serves a diverse and unique region in the heart of outback New South Wales.
Covering over 22,000 square kilometres, the Shire includes the towns of Walgett, Lightning Ridge, and Collarenebri, along with the villages of Carinda, Cumborah, Rowena, and Burren Junction, as well as expansive rural areas.
With a population of over 7,000, the Shire supports key industries such as agriculture, grazing, grain handling, opal mining, and tourism.
Nestled at the junction of the Namoi and Barwon Rivers, Walgett is rich in history and natural beauty.
Once a bustling paddle-steamer port, it is now the northern gateway to the iconic Darling River Run, offering breathtaking landscapes and a deep connection to Australia's heritage.
Just an hour north, Lightning Ridge is famed for its vibrant opal mining culture and distinctive outback charm.
Whether it is fossicking for opals, exploring underground art galleries, soaking in naturally heated artesian springs, or enjoying the tranquillity of river fishing, the region offers a truly one-of-a-kind experience.
At Walgett Shire Council, we are rebuilding with a people-first culture.
Safety, our people, and service to the community are at the core of everything we do.
We are looking for passionate and committed professionals who are aligned with our core values: Respect, Integrity, Ethical Conduct, Courage, Honesty, Accountability, and Responsibility.
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📌 Customer Service Officer - Community Service Centre (Collarenebri) (New South Wales)
🏢 Catholic Education - Diocese of Rockhampton
📍 New South Wales