Lead day-to-day project management of Rest of World market expansion initiatives
Develop, track, and execute comprehensive launch plans and operating models across international markets
Adapt and implement FPI Global sales and operations processes locally
Streamline and accelerate customer and vehicle onboarding using Salesforce
Optimize workflows and triage operational errors
Equip local teams to manage the customer lifecycle effectively
Educate and empower local market teams on Ford Pro products, beginning with Data Services and expanding to Fleet Management
Partner with global product, marketing, and local operations teams
Identify sales and onboarding roadblocks and drive continuous improvement
Monitor modem activation rates and onboarding success
Partner with the Customer Relationship Center to identify support needs
Report insights and operational challenges to the ROW Expansion Lead
Partner with CRC, local sales teams, and in-market operations to drive growth and support fleet customer success
Requirements
Bachelor's degree in Business, Marketing, Engineering, or a related technical field
7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectors
Deep, practical understanding of FPI Global sales and operations processes
Solid, empathetic knowledge of fleet customer needs, behaviors, and business models
Advanced proficiency in Salesforce,



specifically regarding customer onboarding, sales workflows, data management, and operational troubleshooting
Proven track record of leading and executing complex, cross-functional projects
Strong understanding of Marketplace, Global Account Fulfillment, connectivity, and product enablement processing
Strong customer success mindset
Legally authorised to work in Australia
Successful candidate required to complete a pre-employment background and national police check
Core Competencies
Demonstrates expertise in project management and sales operations, with a strong focus on customer enablement and operational efficiency in international markets.
Proficient in Salesforce for customer onboarding and data management, with a deep understanding of fleet customer needs and business models.
Highest-signal resume keywords
Project Management
Salesforce Proficiency
Customer Enablement
Fleet Management Knowledge
Cross-Functional Leadership
Hard Skills
Project Management
Sales Operations
Customer Onboarding
Data Management
Operational Troubleshooting
Sales Workflows
Market Expansion
Continuous Improvement
Complex Project Execution
Global Sales Processes
Soft Skills
Empathy
Customer Success Mindset
Industry Keywords
Automotive
SaaS
Connected Technology
Fleet Customer Needs
Marketplace
Global Account Fulfillment
Product Enablement
Tools & Technologies
Salesforce
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📌 Customer Enablement Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne