Throughout the duration of this fixed-term role, you will develop the necessary skills to achieve a
Certificate III in Business
qualification.
Kick‐start your career in customer service and business administration with this hands‐on traineeship opportunity.
This role is ideal for someone looking to gain real workplace experience while working toward a
Certificate III in Business
, supported by on‐the‐job training, mentoring and study.
About the role
As a
Customer Service Officer – Trainee
, you'll be the first point of contact for customers, delivering professional, friendly and accurate service both in person and over the phone.
You'll support day‐to‐day reception, administrative and basic financial tasks, while learning how a large, customer‐focused organisation operates.
This role requires someone who is comfortable and confident engaging with the public, both face‐to‐face and over the phone.
What You Can Expect
Achieve a
Certificate III in Business (BSB*****)
within just two years
Full‐time employment from day one, including paid holidays and full entitlements
One‐on‐one, on‐the‐job training delivered in the workplace
Ongoing support and mentoring from your supervisor and a dedicated trainer
A respectful, inclusive and values‐driven work environment
Variety, flexibility, and opportunities to grow your skills and confidence
What You'll Be Doing
Assist with front‐line customer service, reception and telephone enquiries
Process basic financial transactions and cash handling under supervision
Respond to customer requests, enquiries and complaints in a timely and skilled manner
Record and action customer requests using internal systems




Provide general administrative support including data entry, record keeping and file maintenance
Work collaboratively with team members and support other operational teams as required
Maintain confidentiality and comply with organisational policies and procedures
Participate fully in training and successfully complete a
Certificate III in Business
Who We're Looking For
You're a
reliable and enthusiastic individual
with a genuine interest in customer service and administration.
You communicate clearly, enjoy working with people, and take pride in delivering quality service.
Essential Requirements
Commitment to completing a Certificate III in Business
Sound literacy and numeracy skills
Excellent verbal and written communication skills
Ability to deal calmly and professionally with a wide range of customers
Basic computer skills and willingness to learn recent systems
Good time management and ability to prioritise tasks
Ability to work effectively as part of a team
Reliable
Understanding of basic cash handling
Ability to obtain a National Police Check
Desirable Requirements
Year 12 or equivalent qualification
Previous customer service or administration experience
Driver's licence
Quick Facts
Employer: Work & Training – hosted to Devonport City Council
Training: One‐on‐one delivery in your workplace
Wage: National Training Wage applies
Leave: 4 weeks paid annual leave per year
We are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples
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📌 Business Traineeship - Devonport City Council
🏢 Intowork
📍 Devonport