Systems Support - Systems Analyst - South Bank, QLD
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Job no:
******
Brand:
Global Supply
Work type:
Full time
Location:
Queensland
Categories:
Sales and Customer Service, Operations and Logistics, Digital and Technology
About the Opportunity
Join Flight Centre Travel Group (FCTG) and play a critical role in supporting business-critical systems used by Global Supply and Selling Partners around the world.
As a Systems Support - System Analyst, you'll provide third-level support, help drive system uptime and resolution outcomes, and contribute to the ongoing enhancement of key business platforms.
Working in a collaborative global environment, you'll partner with stakeholders, vendors, and internal teams to solve problems, improve processes, and support the successful delivery of system changes and enhancements.
This Brisbane-based opportunity offers exposure to global systems and the chance to make a meaningful impact across the business.
What you will do:
Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
Monitor system performance and communicate findings to vendors and stakeholders where required
Contribute to system enhancements and new projects as a subject matter expert
Develop and maintain system documentation, knowledge articles, and training resources
Provide internal training and demonstrations to support effective use of business systems
Coordinate release management activities with vendors for system modifications and updates
Execute functional testing and review system modification documentation
Communicate system issues, outages, and changes to users and vendors globally




Support software updates, functional enhancements, and change management activities
Proactively recommend process improvements to increase system effectiveness and business outcomes
What you will need:
Minimum 1+ years' experience in an environment involving information analysis, problem resolution, and business process improvement
Experience communicating information effectively through written and verbal channels
Experience participating in meetings with business representatives and stakeholders
Exposure to travel systems and an understanding of global booking system complexities is desirable
Customer service experience within a support environment is desirableStrong problem-solving, collaboration, communication, and relationship-building skills
Ability to perform effectively under pressure and manage competing priorities
What you will enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Prospect Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status




Development:Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts:Accessible via our employee-only portal with 500+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok ****, Sydney ****)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship.
Remote working options are not available for this position.
Applications close:
18 Sep **** E. Australia Standard Time
#J-*****-Ljbffr

📌 Systems Support - Systems Analyst - South Bank, Qld (Brisbane)
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