Better begins here Crown Resorts is a outstanding place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world‐class experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.
As a Duty Manager at Crown Metropol & Promenade you will be responsible for managing and assisting in the running of the entire Hotel Rooms Division operation during your shift.
Reporting to the Front Office Manager, you will appropriately allocate resources across the operation and ensure that Crown's policies, procedures, and brand standards are adhered to across all operational departments.
To be considered for this role you will need to have Supervisory or Management experience in Hotel Front Office Operations.
Key Responsibilities
Act as the hotel's representative for guest concerns, operational issues, and emergency situations
Manage daily hotel inventory and room availability to meet guest requirements
Ensure smooth arrivals and departures, especially for VIP guests
Foster positive guest relationships and resolve complaints with discretion and professionalism
Lead and develop a high‐performing team through coaching, feedback, and recognition
Conduct performance reviews and support onboarding of new team members
Generate and distribute daily management reports and maintain accurate guest records
About you




Hotel management experience at a departmental level within a superior hotel
Strong knowledge of computer applications including Microsoft Office suite
Extensive customer service experience
Ability to work across a 24/7 rotating roster
Knowledge of the Opera Property Management System (or similar)
Additional information
A hospitality or business-related qualification is highly regarded Crown reserves the right to close this advertisement prior to the advertised end date
On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
Our Talent Community is a place to stay connected with life at Crown Resorts.
Register for access to curated career content and stay in the know on what's happening at Crown.
We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more.
Stay connected as you explore career possibilities.
You can expect better exposure, opportunities, experiences, and learning.
It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with.
Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.
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📌 Duty Manager- Crown Metropol & Promenade Hotels (Melbourne)
🏢 Crown Resorts
📍 Melbourne