Act as the first point of contact for customer enquiries and provide shipment updates
Support air freight operations, including shipment processing and documentation
Maintain accurate shipment records in CargoWise One (CW1)
Coordinate with internal teams to meet service and delivery requirements
Assist with cargo pick-up, delivery, invoicing, and related administrative tasks
Ensure regulatory compliance
Escalate issues as required
Collaborate to meet service standards
Requirements
2+ years' experience in air freight customer service or operations
Good understanding of air freight processes and regulations (advantageous)
Proficiency in Microsoft Office
Experience with freight systems such as CargoWise One preferred
Strong communication, organisational, and time-management skills
Ability to work effectively in a fast-paced environment and meet deadlines
Detail-oriented, customer-focused, and team-oriented
Willingness to learn and develop
Must be entitled to work in Australia
Must be prepared to undertake pre-employment checks, including a criminal history check and medical
Core Competencies




Demonstrates expertise in air freight operations, including shipment processing, documentation, and regulatory compliance, while maintaining accurate records in CargoWise One.
Strong communication and organizational skills are essential for effective collaboration and customer service.
Highest-signal resume keywords
Air Freight Customer Service
CargoWise One Proficiency
Regulatory Compliance
Microsoft Office Proficiency
Shipment Processing
Hard Skills
Air Freight Operations
Shipment Processing
Documentation
Regulatory Compliance
CargoWise One
Invoicing
Record Maintenance
Customer Service
Time Management
Detail Orientation
Soft Skills
Strong Communication
Organizational Skills
Team Orientation
Customer Focus
Willingness to Learn
Industry Keywords
Air Freight
Shipment Updates
Service Standards
Quick-Paced Environment
Pre-Employment Checks
Tools & Technologies
CargoWise One
Microsoft Office
#J-*****-Ljbffr

📌 Air Freight Customer Service Representative (Brisbane)
🏢 Jobtailor
📍 Brisbane