Job Description
Customer Service Administrator
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Adelaide CBD | SA State Government Department
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3-Month Temporary Contract
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$***** per hour + Super
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37.5 hours per week
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We are currently seeking an experienced Customer Service Administrator to join a South Australian State Government department on a 3-month temporary contract. MUST HAVE Previous SA State Government experience.
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Key Responsibilities
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Log and manage all incoming enquiries within the External Enquiries Log.
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Receive, assess and prioritise enquiries, ensuring all required information is provided.
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Efficiently distribute enquiries to the appropriate teams and stakeholders.
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Ensure enquiries are accurately documented, packaged and responded to within required timeframes.
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Track enquiries from receipt through to completion, ensuring deadlines and KPIs are consistently met.
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Maintain accurate and up-to-date enquiry statuses and records.
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Identify process inconsistencies and proactively suggest improvements to workflows and procedures.
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Record and log all internal customer contact, including written and verbal enquiries.
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Provide a high level of customer service while managing multiple enquiries and competing priorities.
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About You
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Previous experience in customer service, administration, enquiries management or a similar role.
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Excellent written and verbal communication skills.
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Robust attention to detail and accurate record-keeping skills.
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The ability to prioritise and manage multiple enquiries simultaneously.
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Strong organisational and time-management skills.
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Confidence working with databases and Microsoft Office.
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A proactive approach to identifying process improvements.
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Excellent communication skills and the ability to work effectively with internal teams and external stakeholders.
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Previous State Government or public sector experience will be highly regarded.
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What's on Offer?
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3-month temporary contract
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$***** per hour + Super
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37.5 hours per week
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Adelaide CBD location
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Opportunity to gain valuable South Australian State Government experience
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Professional and collaborative team environment
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📌 Customer Service Administrator (South Australia)
🏢 Halcyon Knights
📍 South Australia