Are you an experienced technical leader with a passion for building high-performing teams, driving operational excellence, and growing technical service offerings?
DiGiCOR, a leading provider of enterprise IT infrastructure solutions, is seeking a talented Technical Manager to lead our Technical Services Department and help shape the future growth of our service business.
DiGiCOR is one of Australia's leading providers of enterprise server, storage, networking, workstation and edge computing solutions.
We help customers design, build, deploy and support mission-critical infrastructure across a wide range of industries.
We are looking for an experienced
Tech Manager
to lead our Technical team and take ownership of service delivery, system build operations, and continuous improvement initiatives.
As Technical Manager, you will lead DiGiCOR's Technical Department with two key objectives:
Build and develop a high-performing, accountable technical team that consistently delivers quality outcomes.
Expand DiGiCOR's technical services capability by identifying new service opportunities, growing recurring revenue streams, and strengthening our market offering.
You will be responsible for technical operations, system build quality, service delivery, customer escalations, and vendor relationships while driving continuous improvement across the department.
Key duties and responsibilities
Leadership & Team Management
Lead, coach and motivate a team of technical professionals.
Foster a positive, engaged and high-performing team culture.
Hold team members accountable for agreed outcomes.
Facilitate regular team meetings and communication.
Resolve team conflicts and manage client escalations.
Assembly & Quality Management
Lead root cause investigations into build failures, quality issues and recurring technical faults, implementing corrective and preventative actions from actual root cause , not just once-off improvement .
Analyse build quality and operational data to improve processes.
Collaborate with Sales, Procurement, Operations, and key vendors to improve product quality and technical standards.
Technical Service Delivery
Establish and monitor service KPIs and operational performance targets.
Act as the senior escalation point for complex technical and customer issues.




Identify opportunities to increase service revenue and profitability.
Work with Presales & Sales teams to grow technical service opportunities.
Oversee vendor performance, warranty programs and RMA processes.
Collaborate with key vendors including server, storage, networking and hardware manufacturers to improve service outcomes.
Industry Knowledge & Continuous Learning
Maintain awareness of emerging technologies, industry trends, vendor roadmaps, and market opportunities relevant to DiGiCOR's business.
Foster continuous learning, technical capability development, and certification attainment across the Tech team.
Qualifications of Experience, Skills, and Knowledge
5+ years in a leadership position , either service delivery or technical operations management role.
Proven experience managing technical support, field engineering, service delivery or hardware operations teams.
Strong understanding of enterprise infrastructure including servers, storage, networking and data centre technologies.
Demonstrated experience managing technical escalations, operational improvement initiatives, and customer-facing technical services.
Strong analytical and data-driven decision-making capability.
Preferred Certifications
CompTIA A+; CompTIA Network+; and CompTIA Server+
ITIL Foundation
Relevant Certifications with HPE, DELL, Lenovo, Hitachi etc.
These certifications are much more relevant to DiGiCOR's hardware, infrastructure and field engineering environment than generic management qualifications.
Key Performance Indicators
Service Delivery & Growth
Achieve service revenue, profitability, and customer satisfaction targets.
Grow recurring service contracts, managed services, and technical service offerings.
Assembly, Quality & Continuous Improvement
Improve build quality and reliability of system builds .
Reduce rework, RMAs,



and recurring technical issues through root cause analysis and quality improvements , not just once-off improvements.
Development of a high-performing, accountable, and technically capable team.
Delivery of strategic initiatives that improve operational efficiency, technical capability, and business growth.
Inside this Business Group
At DiGiCOR, our Technical Services division is responsible for delivering, supporting, and maintaining enterprise infrastructure solutions for customers across Australia.
Working closely with Sales, Procurement, Operations, and leading technology vendors, the team manages system integration, technical support, warranty services, RMAs, and hardware lifecycle management across servers, storage, networking, workstations, and data centre technologies.
As Technical Manager, you will play a key leadership role in developing a high-performing and accountable technical team while driving continuous improvement across service delivery and system build operations.
Beyond day-to-day management, you will be responsible for identifying opportunities to grow DiGiCOR's technical services capability, expand service offerings, increase recurring revenue streams, and strengthen the value we deliver to customers.
The key technologies and solutions you will oversee include:
Servers – Enterprise server solutions for virtualization, compute, and business-critical workloads.
Storage Solutions – SAN, NAS, backup, and data management platforms.
Networking Solutions – Switching, routing, wireless, and infrastructure connectivity.
Workstations – High-performance workstation solutions for professional applications.
Data Centre Infrastructure – Integrated hardware platforms supporting modern data centre environments.
System Integration Services – Solution configuration, testing, validation, and deployment.
Hardware Support Services – Warranty management, break-fix support, and RMA services.
Skilled & Technical Services – Installation, migration, implementation, and managed service offerings.
Join our growing team and help shape the future of DiGiCOR's Technical Services business through strong leadership, operational excellence, and the expansion of innovative service offerings that deliver value to our customers.
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📌 Tech Manager - Melbourne (Vic)
🏢 Digicor Pty.
📍 Melbourne