Join a team that values people, service excellence, and community.
Dalby Automotive is a trusted and well-established dealership committed to delivering exceptional customer service and quality automotive solutions. We are seeking a friendly, organised, and customer-focused
Service Advisor
to become an integral part of our aftersales team.
If you enjoy building relationships, thrive in a fast-paced environment, and have a passion for delivering outstanding customer experiences, we'd love to hear from you.
About the Role
As a Service Advisor, you will be the key link between our customers and our workshop team. You will ensure every customer receives professional, efficient, and transparent service from booking through to vehicle collection.
Key Responsibilities
Greeting customers and managing service bookings
Understanding customer needs and accurately documenting vehicle concerns
Liaising with technicians and communicating workshop progress updates
Preparing quotes and explaining recommended repairs and maintenance
Managing customer enquiries via phone, email, and in person
Coordinating vehicle drop-offs and collections
Processing service invoices and payments
Maintaining accurate customer and vehicle records




Delivering an exceptional customer experience at every interaction
About You
To be successful in this role, you will have:
Previous experience in a Service Advisor, customer service, administration, or automotive role
Excellent communication and interpersonal skills
Robust organisational and time management abilities
A professional and positive attitude
Ability to multitask in a busy environment
High attention to detail
Proficiency with computer systems and dealership software (preferred)
A valid driver's licence
What We Offer
Competitive salary package
Supportive and friendly team environment
Ongoing training and career development opportunities
A stable, reputable employer with strong community ties
Opportunity to build a long-term career within the automotive industry
Why Dalby Automotive?
At Dalby Automotive, our people are at the heart of everything we do. We pride ourselves on delivering exceptional service while fostering a positive workplace culture where team members are valued, supported, and encouraged to grow.
Dalby Automotive is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.
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