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Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required
Join NTT DATA and help support critical national infrastructure
At NTT DATA , we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.
We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.
This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.
What You'll Be Doing
As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.
Key responsibilities include:
Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
Proactively identifying issues before they impact operations and driving timely resolution
Planning, coordinating, and implementing infrastructure changes within approved change windows




Monitoring performance, availability, and capacity across supported systems
Supporting problem management activities and addressing recurring issues
Developing and improving automation to increase efficiency and reduce manual effort
Testing software releases, patches, and infrastructure upgrades
Creating and maintaining technical documentation and operational procedures
Supporting project delivery and operational handover activities
Assisting with onboarding new environments into managed services support
Mentoring Level 1 engineers and sharing technical expertise
Operating within established security, compliance, and governance frameworks
Participating in a 24x7 operational support and on-call environment
Technical Environment
Core Technologies
Windows Server SOE
Red Hat Enterprise Linux (RHEL)
Active Directory Certificate Authority
Domain Services
DDI Management
VMware
VMware vSAN
Cisco HyperFlex Data Platform
Cohesity
Tanium
SFTP and utility server platforms
Automation & DevOps
Ansible
Packer
GitLab
Infrastructure automation and orchestration
Image build and deployment processes
Monitoring & Observability
LogicMonitor
Infrastructure performance monitoring
Availability management and proactive alerting
Security & Access Management
Active Directory integration
Privileged Access Management (XTAM / Imprivata)
Patch compliance and vulnerability remediation
Security and governance frameworks




Desirable Technologies
Cisco Intersight
Infrastructure-as-Code (IaC)
Advanced Ansible development
Hybrid infrastructure management
What We're Looking For
Essential Experience
3-5 years of experience supporting enterprise platform infrastructure
Hands-on experience across Windows Server and Linux server environments
Solid experience with virtualization technologies including VMware
Experience supporting complex infrastructure deployments and production environments
Experience managing change control processes and operational support activities
Exposure to managed services environments and IT operational frameworks
Experience with enterprise ticketing platforms, preferably ServiceNow
Strong troubleshooting and problem-solving skills
Ability to work effectively within a 24x7 operational environment
Technical Skills
Windows Server administration
RHEL/Linux administration
Active Directory services
VMware and VMware vSAN
Cisco HyperFlex
Cohesity backup and recovery solutions
Automation using Ansible and Packer
GitLab version control and CI/CD processes
LogicMonitor or similar monitoring platforms
Infrastructure performance, capacity, and availability management
Qualifications & Security Requirements
Mandatory
Australian Citizenship
Baseline Security Clearance, or the ability to obtain one
Recognised Diploma in Information Technology, Engineering, or a related discipline
Highly Desirable
Windows Server certifications or equivalent experience
RHEL/Linux certifications or equivalent experience
Active Directory expertise or certification
Ansible and/or Packer certification or advanced practical experience
VMware and virtualization certifications
Experie
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📌 Platform Engineer - Noc Level 2 (Canberra)
🏢 Nttlimited
📍 Canberra