Job no:
******
Work type:
Full time
Location:
Adelaide CBD
Categories:
Administration, Business and Management, (EOI) Expression of Interest, Customer service, Call centre
Department for Health and Wellbeing – Health and Community Services Complaints Commissioner (HCSCC)
Salary: $85,790 to $95,413 – ASO5 – Full Time / Term Contract up to 12 Months
Overview
The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC).
The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act **** (SA) (the Act), including identify and analysing complex complaints and providing expert advice, assistance and information.
The Assessment Officer also coordinates and conducts informal mediation, facilitated direct resolution, and basic preliminary enquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes.
SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.
We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds,



members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.
We are committed to making workplace adjustments to provide a positive and supportive work environment.
You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.
The South Australian public sector promotes diversity and flexible ways of working part-time.
Applicants are encouraged to discuss the adaptable working arrangements for this role.
Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.
Job ref: ******
Criminal History Screening Requirement
A 'National Police Certificate' NPC (also known as a 'Nationally Coordinated Criminal History Check' NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment)
Immunisation Risk for this position is Category C (minimal patient contact)
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Enquiries
Taya Harding
Manager, Assessment Service
E-mail: ******
Application Closing Date
Tuesday, 8 December *********:55PM
Attachments
****** - Pool - Assessment Officer (ASO5) - Role Description.pdf
Australian applicant guidelines
International applicant guidelines
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📌 Pool - Assessment Officer (Aso5) (Adelaide)
🏢 Health And Community Services Complaints Commissioner
📍 Adelaide