Job Description
About Us
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At Danny Met Sally, we're not your average disability service provider- we're a national premium provider with heart. Our mission is simple: to deliver the kind of care, respect, and support we'd want for our own family (Danny) or closest friend (Sally).
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Whether you're a client, a team member, a family member, or just passing through our doors, you matter. We're committed to creating a supportive, inclusive environment where everyone feels valued and empowered.
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To find out more about our story, visit:dannymetsally.com.au
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The Role
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This is a permanent Full-Time role based in our Adelaide CBD Office.
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At Danny Met Sally, we're on a mission to deliver the highest standard of client care and support within the NDIS space. We're looking for a Client Services Officer to join our team and work closely with our amazing Client Services, and broader team. This is a hands-on, case management role where every day is an opportunity to create positive impact.
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As our new Client Services Officer, you'll play a key role in supporting our clients through exceptional service delivery across:
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NDIS Support Areas: Including In-Home Supports, Supported Independent Living (SIL), Respite, and Community Participation.
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Relationship Building: Engage with clients, their families, and other stakeholders to build trust and ensure satisfaction. Regularly check in with clients both over the phone and in person.
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Participant Support: From onboarding to ongoing case management, you'll be a steady, supportive presence for the participants in your caseload.
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Compliance & Quality Assurance: Support all aspects of onboarding and service delivery- including with care plans, assessments, and documentation, ensuring everything meets NDIS standards. Monitoring of participant progress notes and manage any areas of concern.
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Ensure clear communication with all departments including rostering coordinators, finance, recruitment,



housing and operations to ensure client requirements are understood and delivered aligned to the DMS values.
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Liaise with Client Services to continually improve and develop processes and documentation aligned within the role.
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About You
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You're not just looking for a job, you're looking for a place where you can grow and inspire.
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Most importantly, you align with our values:
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Integrity. Empathy. Creative. Inspire. Mindfulness. Bold.
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Essential Requirements
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Experience in the NDIS sector, ideally within case management, with an understanding of NDIS funding, planning, and service delivery models
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Self-starter who likes to leave things better than the way you find them
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NDIS Worker Screening Check
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Excellent communication and negotiation skills
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Highly organised with exceptional attention to detail and the ability to manage multiple priorities
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Valid Driver's Licence
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If you meet the above criteria, we would love to hear from you.
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Hirer responsiveness Salary match Number of applicants
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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What's your expected annual base salary?
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How much notice are you required to give your current employer?
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Do you have a current NDIS Worker Screening Check?
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Do you have Case Management experience?
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Social & Welfare Services *****,000 employees
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At Danny Met Sally, we're not your average disability service provider. We're a national, premium provider with heart and purpose.
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Our philosophy is simple:



deliver the highest standard of care and commitment we would expect for our own family and closest friends.
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With more than 700 dedicated support workers, administration, and client care staff across Australia, and growing, Danny Met Sally is proud to support individuals and communities nationwide.
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Whether you're a client, a team member, a family member, or simply stepping through our doors, you matter. We're deeply committed to fostering a supportive and inclusive environment where everyone feels valued, respected, and empowered.
n
At Danny Met Sally, we're not your average disability service provider. We're a national, premium provider with heart and purpose.
n
Our philosophy is simple: deliver the highest standard of care and commitment we would expect for our own family and closest friends.
n
With more than 700 dedicated support workers, administration, and client care staff across Australia, and growing, Danny Met Sally is proud to support individuals and communities nationwide.
n
Whether you're a client, a team member, a family member, or simply stepping through our doors, you matter. We're deeply committed to fostering a supportive and inclusive environment where everyone feels valued, respected, and empowered.
n
At Danny Met Sally, we're not your average disability service provider. We're a national, premium provider with heart and purpose.
n
Our philosophy is easy: deliver the highest standard of care and commitment we would expect for our own family and closest friends.
n
With more than 700 dedicated support workers, administration, and client care staff across Australia, and growing, Danny Met Sally is proud to support individuals and communities nationwide.
n
Whether you're a client, a team member, a family member, or simply stepping through our doors, you matter. We're deeply committed to fostering a supportive and inclusive environment where everyone feels valued, respected, and empowered.
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What can I earn as a Client Services Officer

📌 Client Services Officer (South Australia)
🏢 Danny Met Sally
📍 South Australia