What you'll do
Define and execute the strategy and operating model for Credit Assessment, ensuring the function is positioned for sustainable growth and scalability.
Lead large-scale transformation initiatives, including automation, digitisation, workflow improvements and AI-enabled decisioning capabilities.
Build and develop a high-performing leadership team, fostering an inclusive culture focused on accountability, innovation and continuous improvement.
Drive productivity, service delivery and workforce planning outcomes while maintaining strong customer, broker and risk outcomes.
Influence senior stakeholders across Lending, Risk, Distribution and Technology to align priorities and deliver strategic initiatives.
Ensure a strong control environment, high-quality credit decisioning and compliance with all regulatory and risk obligations.
What we're looking for
Significant leadership experience in lending, banking or financial services environments, leading large operational functions and leadership teams.
Deep knowledge of credit assessment, lending operations, risk management and regulatory requirements.
A solid track record of leading transformational change and helping teams successfully navigate periods of significant organisational evolution.
Experience developing leaders, building capability and creating high-performing, customer-focused cultures.
Commercial acumen, strategic thinking and the ability to translate vision into practical operational outcomes.
Solid stakeholder management skills, with the ability to influence outcomes across complex environments and competing priorities
What's in it for you?
Discounted ING Health Insurance




An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support.
Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated.
We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise.
As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
So, if you're interested but don't meet all the criteria, we encourage you to apply.
We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
We're your alliesin helping you do your thingduring the recruitment process,



so let us know (email below) if you require any support or adjustments when you apply.
ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January–June **** (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Contact Sabrina Huynh, ****** For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: ****** Applications will close Tuesday, the 15th of September.
We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.
Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.
We believe in empowering the people around us and our customers to stay a step ahead.
Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.
Here, we're more than just a workplace – we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact.
Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.
Your future at ING starts with one application.
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Start exploring now and discover where your next career move could take you.
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📌 Senior Manager, Credit Assessment (Sydney)
🏢 ING
📍 Sydney