Customer Support Coordinator - Canterbury Place Care Community
Canterbury Place Care Community, 20 Albert Street, Campsie, Current South Wales, Australia
Posted Tuesday 1 September **** at 2:00 pm
"At Opal HealthCare, we know that companies don't succeed, people do."
Our purpose is to bring joy to those we care for and our values of
C
ompassion,
A
ccountability,
R
espect and
E
xcellence reflect that
CARE
is at the heart of everything we do.
Opal HealthCare is one of Australia's leading aged care providers with over 148 Care Communities and over 24,000 team members nationwide.
About the Role
We're looking for a compassionate and organised
Customer Support Coordinator
to welcome new residents and lead our administration team at
Canterbury Place Care Community.
What's on Offer
Location:
Canterbury Place Care Community, Canterbury
Why Choose Opal?
True work-life balance— Stable and permanent hours
Career development through our Opal HealthCare Academy
Leadership pathways— Grow your career in a supportive, values-led environment
Paid parental leave— Industry-leading policy for primary and non-primary carers
$5,000 referral bonuses for bringing a friend onboard
National secondment opportunities to grow your career while exploring new locations
Sector-leading systems & innovation
What You'll Do




Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
Lead and inspire a team to deliver exceptional administrative and customer support services.
Build lasting, trusting relationships with residents, families, and key community partners.
Ensure our care community is a welcoming environment and a hub of connection.
Manage the efficient day-to-day operations of our administration function.
What You'll Need
Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
Proven leadership skills with experience coaching and mentoring a team
Exceptional organisational and communication skills with a genuine passion for helping people
An empathetic nature with the ability to manage sensitive conversationsWillingness to complete:
Pre-employment medical
NDIS Worker Screening Check
Coordinate with Heart
Join a team where your skills in building trust and community directly bring joy to those we care for.
Job details
Job family Administration
Pay type Hourly
Canterbury Place Care Community, 20 Albert Street, Campsie, New South Wales, Australia
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📌 Customer Support Coordinator - Canterbury Place Care Community (Sydney)
🏢 Opal HealthCare
📍 Sydney