Applications close:
20 Sep **** (Midnight Adelaide time)
POSITION
: Customer Experience Coordinator
EMPLOYMENT
: Full time (Fixed Term) – 7-day rotating roster during festival period
SALARY:
$68,042 per annum (pro rata), plus 12% superannuatio
Education & Experience
Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
Experience leading teams of staff or volunteers in a fast-paced environment
Familiarity with ticketing systems (Red61 or similar)
Strong computer literacy across Microsoft Office, Google Suite and digital tools
Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
Understanding of, or willingness to develop, accessible and inclusive customer service practices
Desirable:



Experience with rostering systems such as Employment Hero
Desirable: Experience in an open-access arts festival
Desirable: Experience supporting customers with accessibility or access needs
Soft Skills & Personal Attributes
Confident, positive leader who motivates teams and sets the tone on shift
Calm under pressure with solid problem-solving skills
Excellent communicator with customer-first mindset
Organised and detail focused while managing multiple priorities
Flexible, approachable and collaborative
We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.
Due to the high volume of applications received we will only contact successful candidates.
#J-*****-Ljbffr

📌 Customer Experience Coordinator (Adelaide)
🏢 Adelaide Fringe
📍 Adelaide