Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services.
This is a client-side operational role within the organisation responsible for directly coordinating and delivering care.
Leading approximately 30 employees through three direct reports, you'll oversee workforce scheduling and planning, operations for a large casual care workforce, and a centralised contact centre currently being established.
Key Responsibilities
Lead workforce operations across scheduling, workforce planning, service coordination and contact centre functions
Manage approximately 30 employees through three functional leaders
Establish and optimise the centralised contact centre, including workflows, service standards and performance measures
Align workforce availability, capability and deployment with changing client demand
Oversee workforce pipelines, onboarding, screening, credentialling and deployment
Ensure field employees are scheduled effectively to maintain reliable client coverage
Monitor fill rates, response times, workforce utilisation, service coverage and retention
Strengthen coordination between recruitment, workforce operations and service delivery teams
Use workforce data to identify capacity constraints, performance trends and emerging risks
Improve systems, processes and digital workflows to support effective, scalable operations




Manage workforce issues and escalations while minimising disruption to clients
Maintain compliance, data integrity and audit readiness across workforce functions
Build team capability and create a culture of accountability and continuous improvement
Skills & Experience
Significant operational leadership experience within a complex, high-volume workforce environment
Strong experience in workforce management, scheduling and resource planning
Experience leading contact centre, shared services or centralised service coordination functions
Demonstrated success leading large, multidisciplinary teams through managers or team leadersStrong understanding of workforce supply, utilisation, service coverage and performance management
Experience improving operational systems, workflows and reporting
Confidence using data and performance indicators to support workforce planning and decision-making
Sound commercial judgement, including an understanding of workforce costs and operational efficiency
Excellent communication, stakeholder management and change leadership skills
Experience in aged care, disability, home care, healthcare or another regulated service environment will be highly regarded
Tertiary qualifications in business, human resources, health administration, community services or a related discipline
Ability to meet relevant screening, credentialling and compliance requirements
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📌 Workforce Operations Manager, Sydney
🏢 Ccinternational Recruitment
📍 Sydney