About us
At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions.
Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide.
We're proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time.
GFS is part of ILG, a leading 3PL (third party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services.
As we continue to grow, we're looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.
About the Role
A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers.
They are responsible for developing relationships and retaining customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.
This is a field-based role and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.
The territory mainly covers the South East of England, so you should be based in that region.
A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of UK.
Main Areas of Responsibility
Managing a customer portfolio for mid-tier customers
Acting as the primary point of contact
Presentations to key customer contacts regarding GFS' products and services




Providing accurate status reports of existing accounts and new business opportunities within the corporate arena
Generation of new business sales from existing customer accounts through upselling and cross-selling
Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management
Acting as a liaison between customers and GFS Departments
Collaborate with Sales team to support onboarding of recent mid-tier customers
Meeting deadlines, and achieving targets as set by Manager
Ensuring that the customers within your remit adhere to payment terms
Maintain accurate records of customers interactions on HubSpot
Experience & Skills
Essential
Account management skills with ability to demonstrate working on high level accounts
Commitment to excel
Proven track record in sales / logistics environment
Excellent presentation and negotiation skills
Positive organisational and time management skills
Tireless relationship builder
Problem solving and critical thinking skills
Customer Focused Solutions Experience
Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential
Build and maintain strong,



long-lasting customer relationships
Ability to negotiate contracts and close agreements to maximize profits
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
Exceptional verbal and written communication skills.
Strong verbal and written communication skills
Understanding of consumer behaviours and industry trends
Value based selling skills
Extensive, accurate product knowledge
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Desirable
Project Management Skills
Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office
Job Application Requirements
Right to Work in the UK & Basic DBS Check - You must have the legal right to work in the UK, (we are not able to sponsor you).
If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment.
We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
References - We reserve the right to request two or more references, to cover the past five years of your employment history.
Please ensure you can provide accurate contact details for each of your referees.
English Language - You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
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