Summary
Summary The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery oversight, and client satisfaction for Microsoft focused deliverables.
As the Microsoft lead, the MTAL works closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.
Account Management
Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership.
Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
Manage key, strategic client relationships either personally or through a medium-to-large account team.
Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilising their expertise to gather and analyse complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organisations to ensure smooth integration or a successful alliance execution.
Provide delivery oversight and deal support to ensure solution delivery and customer satisfaction.
Account Leadership
Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realised and tracked within and across client account(s).
Champion a Microsoft AI and innovation stream within the overall Accenture account plan,



ensuring the right resources are in place to execute the strategy.
Selling
Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions, including products, services, and contractual terms, that align with the customer's mid- to long-term strategic needs.
Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
Drive Account Growth: Proactively identify opportunities to expand the customer's Microsoft footprint by introducing additional products and services that enhance business value.
Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.
Key Performance Indicators
Client Experience Overall & thought leadership / inspiration
Account Growth
Account Sales & Revenue Growth – both Avanade and the Accenture channel
Account level CCI (Sold & Delivered)
Personal Chargeability & Utilisation metrics
Knowledge Supports efforts to build customer satisfaction, loyalty, and commitment, and secures organisational resources to do so.
Skills
Offers creative ideas, finds unique connections between previously unrelated elements.
Stays focused on plans and improvises in response to changes, including risks and contingencies.




Takes immediate, decisive, independent action to resolve issues or problems.
Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback.
Remains calm and positive and keeps others focused during transitions or chaotic situations.
Tailors messaging and delivery style to resonate with diverse audiences, from technical teams to executive decision-makers.
Experience
Education and/or experience in the relevant field/business 7+ years of customer management and/or enterprise sales experience; Demonstrated success in managing strategic client relationships and driving growth in a service-based sales setting.
7+ years of validated ability to lead a multidisciplinary team in configuring and delivering complex Microsoft solutions aligned to client strategy.
Familiarity with Microsoft technology stack; foundational or higher-level Microsoft certifications strongly preferred.
5+ years of experience working with the required Industry verticals and an ability to articulate Microsoft's specific differentiation story within those industries in relation to at least one of the other major cloud providers.
At Avanade, we advance the world through the power of people and Microsoft.
Join us to shape your skills and the future with bold ideas and innovative solutions.
Our partnership with Microsoft and Accenture empowers you to unlock your full potential.
Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self.
We are committed to your growth, well-being, and success.
This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities.
Together, we do what matters.
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📌 Microsoft Technology Account Lead – Financial Services (Melbourne)
🏢 8207 Avanade AustraliaCompany
📍 Melbourne