Head of Operational Services & Contracts
Head of Operational Services & Contracts
Our Business
Working at TasWater isn't just a job; it's an opportunityto deliver social, environmental, and economic benefits for Tasmania today, andtomorrow.
Every day we deliver essential water and sewerage services to morethan 474,500 customers, supported by a talented workforce of around 920 people.
We have a bold and ambitious future, inspired by our visionto unlock water's full potential, and centered on our customers andcommunities, our people and partners, the environment, and our collective waterfuture.
Over the coming 4 years we're investing$1.2 billion to ensure a safe and secure water future for a growing Tasmania,and we will make great steps towards our aspirations of net zero carbonemissions and towards zero waste.
The Role
As Head of Operational Services &Contracts;, you will lead the functions that enable safe, reliable and efficientoperations across TasWater.
Reporting to the General Manager, Operations, andas part of the Operations Senior Leadership Team, your central purpose will berelationship-based contract management, building constructive partnerships andusing positive influence and negotiation to achieve stronger commercial andoperational outcomes from high-value contracts.
This role requires a leader whocan navigate complexity through positive influence, thoughtful negotiation, andthe ability to create alignment and commitment across diverse stakeholders.
Success will be driven by influence ratherthan authority, and come through credibility, commercial judgement andrespectful negotiation.
You will understand what matters to TasWater and itspartners, creating shared ownership of outcomes, and holding people to accountwhile preserving productive long-term relationships.
You will also lead leadersacross operational planning and monitoring, logistics, electrical and SCADA,and mechanical services.
You'll create and communicate a compelling vision,gain genuine buy-in, and strengthen a positive culture that lifts staffengagement, accountability and operational performance.
Your leadership will be pivotal in:
Leading relationship-based contract and supplier management that improves value, performance, service continuity and operational outcomes.
Using positive,



solutions-focused negotiation and influence to align suppliers, contractors and internal stakeholders around shared outcomes.
Creating and selling a clear vision that earns buy-in, connects teams to TasWater's priorities and translates strategy into action.
Leading leaders to build a constructive, inclusive, and accountable culture that increases staff engagement and performance.
Applying strong commercial and financial judgement across significant contracts, suppliers, resources and an operating budget estimated at $40 million.
Strengtheningcollaboration, continuous improvement, safety and service responsiveness acrossOperations and the broader organisation.
What we're looking for
We're looking for an influential, commercially astute andpeople-centred leader who achieves results through relationships.
You will be aconfident and positive negotiator who can navigate complex, high-valuearrangements, balance cost, risk, service and customer outcomes, and bringsuppliers and internal stakeholders with you.
You will know how to build trustwithout avoiding accountability, and how to challenge constructively without relying on authority or confrontation.
To succeed in this role,you'll demonstrate:
A solid track record in relationship-based contract and supplier management, delivering better commercial and operational outcomes across significant, complex or high-value arrangements.
Highly developed positive negotiation and influencing skills, with the ability to create alignment, resolve tension constructively and secure sustainable outcomes.
Proven experience leading leaders and building a positive, inclusive and performance-focused culture that improves staff engagement and operational results.
The ability to create a compelling vision, communicate it clearly and gain genuine buy-in across diverse teams and stakeholders.
High-level commercial and financial acumen, including operating budgets, resource allocation,



business case evaluation and value-for-money decision-making.
Exceptional relationship management and communication skills, with the confidence to hold suppliers and stakeholders accountable while maintaining constructive partnerships.
Strategic judgement and the ability to balance safety, service reliability, customer outcomes, regulatory obligations, risk and cost.
Demonstrated safety leadership and a commitment to a proactive, respectful and psychologically safe workplace.
A track record of continuous improvement, using evidence, systems and contemporary practices to improve productivity, resilience and service performance.
Experience in utilities or a similarly complex operational environment (desirable).
Why TasWater
Across our multi-disciplinaryorganisation, we are serious about enhancing the skills and careers of our teammembers.
When you join TasWater, you join a company that offers careerdevelopment pathways, training courses, and access to subject matter experts.
We are continuing to build aninclusive workplace and workforce that truly represents the Tasmanian communitythat we serve.
We value diversity in all its many forms and welcome a range ofperspectives and identities to enrich the way we work and what we do.
We take pride inbeing acknowledged as a Jobs Tasmania Employer of choice and an employer ofchoice for women by WORK180.
Visit the Work180 website to view our benefits andpolicies, such as 18 weeks of paid parental leave for all parents regardless oftenure and with full superannuation contributions.
We're continuing to work onfuture benefits through a dedicated Employee Experience team.
The Details
This role is permanent, full time, and canbe based in Hobart, Launceston, or Devonport.
Final appointment is conditional upon a secondinterview with TasWater's CEO and the completion of a psychometric test.
Our applications will be closing on the
16th of September
at 10:00AM
Please note: To be considered for this opportunity, applicants must have the right to work in Australia.
As part of our recruitment process, you may be asked toparticipatein pre-employment checks relevantto the role.
These may include a National Police Check orAusCheck, with any offer of employment subject to satisfactory outcomes.
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📌 Head Of Operational Services & Contracts (Launceston)
🏢 TasWater
📍 Launceston