About Rex RealTrust
Rex RealTrust is part of the Rex, Cirrus8 and RealTrust Group, delivering trusted commercial property accounting and property management solutions to agencies across Australia.
We partner with commercial property agencies to provide reliable trust accounting, property management support and operational expertise, allowing our clients to focus on growing their business while we take care of the day‐to‐day financial and operational administration.
Our reputation is built on consistency, accuracy and a genuine commitment to exceptional client service.
About the Role
As an Account Manager at Rex RealTrust, you will own the end‐to‐end lifecycle of your client portfolio, from onboarding through to long‐term relationship management and service optimisation.
Reporting to the Operations Manager, you will work closely with Team Leads, Trust Accountants and Property Management Assistants to ensure clients receive a consistent, high‐quality service.
Acting as the primary point of contact for your clients, you will build trusted relationships, proactively identify risks and opportunities, coordinate resources across the operational teams and drive continuous improvement to ensure every client receives exceptional service.
This is a hands‐on, commercially focused role suited to someone with extensive experience in commercial property management who enjoys partnering with clients, improving processes and helping teams deliver outstanding outcomes.
What You'll Be Responsible For
Client Onboarding
Lead the onboarding of new clients, ensuring a smooth transition into Rex RealTrust systems and processes
Understand existing client workflows and align them with Rex RealTrust best practice




Partner with Trust Accountants and Property Management Assistants during the first two to four weeks (depending on complexity) to establish strong foundations
Client Relationship Management
Act as the primary relationship manager for assigned clients
Schedule regular client check‐ins (weekly during onboarding, transitioning to monthly once embedded)
Conduct client visits where appropriate to strengthen partnerships
Monitor service satisfaction and gather client feedback
Develop and deliver quarterly business review meetings
Team Collaboration & Oversight
Partner with Team Leads to ensure Trust Accountants are meeting client expectations
Provide structured feedback to Team Leads and support quality assurance escalations
Work with the Training Manager to identify capability gaps and training needs
Deliver occasional group training sessions to uplift capability across teams
Manage workload and portfolio allocation across Team Leads, Trust Accountants and Property Management Assistants to ensure balanced and efficient resourcing
Facilitate regular team segment meetings to track performance and workforce effectiveness
Feedback, Reporting & Continuous Improvement
Act as the central feedback link between clients, operations and leadership
Escalate recurring issues and risks in a timely and considered way
Provide regular reporting on client health,



risks and opportunities
Ensure client satisfaction feedback and insights drive tangible service improvements
What Success Looks Like
Strong, long‐term client relationships
High levels of client retention and satisfaction
Onboarding delivered within agreed service timeframes
Efficient, productive teams with balanced workloads
Clear escalation pathways and proactive issue resolution
Ongoing improvements in service quality and team capability
What We're Looking For
Demonstrated commercial property management experience using Cirrus8.
Proven experience in both Commercial Property Management and Trust Accounting.
Strong understanding of commercial property operations, trust accounting processes and industry legislation.
Excellent client relationship and stakeholder management skills.
Outstanding verbal and written communication skills.
Confidence leading client meetings, presentations and training sessions.
Strong organisational skills with the ability to manage multiple priorities and client portfolios.
A proactive, solutions‐focused mindset with excellent problem‐solving ability.
Commercial awareness and a commitment to delivering exceptional client outcomes.
Why Join Rex RealTrust?
Be part of a growing, trusted group supporting property agencies across Australia
Play a key role in shaping client experience and driving operational excellence
Work closely with engaged leaders and team-oriented, supportive teams
Enjoy a competitive salary plus an incentive program that rewards performance and contribution
Make a meaningful impact for clients, your team and the wider business
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📌 Account Manager (Western Australia)
🏢 Rex Software
📍 Western Australia