Job Description
1. Role Purpose
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The IT Support & Business Systems Officer will be responsible for the day-to-day management, support, security and continuous improvement of Rossan's IT workplace and core business systems.
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2. Core Systems Under Responsibility
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ABM ERP - Rossan's core operational and enterprise resource planning system.
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Opmetrix - sales/POS system used by the sales team.
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Microsoft 365 - user accounts, email, Office applications, Teams, OneDrive, SharePoint and security administration.
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Shopify - Rossan's retail e-commerce website and related applications/integrations.
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PharmX - wholesale electronic integration linked to ABM, including invoice transmission to customer POS systems.
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IT infrastructure - computers, laptops, mobile devices, printers, scanners, network, Wi-Fi, internet and related business technology.
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Key Duties and Responsibilities
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ABM ERP System Management
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Opmetrix Sales/POS Support
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PharmX Integration and Customer Connectivity
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Microsoft 365 Administration
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Shopify and E-Commerce Support
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General IT Support
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Staff Onboarding and Offboarding
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Cybersecurity and Access Control
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Backup, Business Continuity and Disaster Recovery
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Vendor and Supplier Management
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Systems Integration and Data Flow
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Process Improvement and Automation
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IT Documentation and Asset Management
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IT Budget and Licence Management
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Required Skills, Qualification and Experience
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1. Qualification:
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Bachelor's degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft Certified Professional) are a plus.
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2. Experience:
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Minimum of 2 years of experience in business IT support and systems administration.
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Solid Microsoft 365 administration and user-support skills.
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Experience with business software integrations, data synchronization or electronic transactions
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Good knowledge of Windows computers, devices, networking, Wi-Fi and general office technology.
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Experience in managing user accounts, permissions, security and staff onboarding/offboarding.
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Ability to document systems and processes and manage multiple priorities.
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5. Personal Qualities
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Ability to analyse complex technical issues, think critically, and develop innovative solutions.
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Demonstrated ability to priorities and manage multiple incidents and service requests in a fast-paced environment.
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Collaborative mindset, working effectively with cross-functional teams and stakeholders.
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Strong work ethic, reliability, and commitment to maintaining confidentiality and data security.
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📌 It Support & Business Systems Officer - Systems Administrator (Victoria)
🏢 Rossan Distributors
📍 Victoria