Job Description We are seeking a customer-focused and driven Collections Officer to join our Shared Services team.
Reporting to the Collections Team Leader, you will be responsible for managing a portfolio of customer accounts, ensuring timely collections, resolving account queries and supporting the effective management of aged debt across the business.
This role is ideal for someone who enjoys building relationships, solving problems and working in a fast-paced, high-volume setting where customer service and commercial outcomes go hand in hand.
Key Responsibilities Manage a portfolio of customer accounts across multiple business units and ERP systems.
Conduct high-volume collections activities, ensuring timely follow-up of outstanding accounts.
Investigate and resolve customer account queries, disputes and reconciliations efficiently.
Support customers in adhering to agreed trading terms and credit policies.
Build solid relationships with customers and internal stakeholders to support positive collection outcomes.
Minimise aged debt and contribute to the achievement of collection and cash flow targets.
Maintain accurate records of collection activities and account status updates.
Identify opportunities to improve processes and contribute to continuous improvement initiatives within the Credit team.
Qualifications You are a motivated and customer-focused professional who thrives in a busy environment and enjoys balancing relationship management with achieving results.
You will bring: Previous experience in a high-volume collection, accounts receivable or credit environment.




Strong customer service and relationship management skills.
Excellent communication and negotiation abilities.
Sound understanding of basic accounting principles and financial processes.
Intermediate Excel skills and confidence working across multiple systems.
Strong organisational skills with the ability to manage competing priorities.
High attention to detail and a commitment to accuracy.
A proactive and solutions-focused mindset.
Additional Information Why join Bapcor?
At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.
We go the extra mile to get the job done and always live our values.
In joining our team, you can access: Diverse career opportunities within the Bapcor Group Discounts across Bapcor products and services, including our Retail and Trade brands Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc) Paid birthday leave Wellbeing support Novated leasing and more We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that's fair, free from bias and accessible.
If you need to inquire about reasonable accommodation for the application process, please email ****** No Recruitment Agencies Please!
While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting.
All applications should be submitted directly by candidates.

📌 Collections Officer (Melbourne)
🏢 Bapcor
📍 Melbourne