Mandatory Skills ServiceNow ITOM Discovery (including Cloud Discovery) – Must have Service Mapping (Tag-based Service Mapping)- Must Have Event Management CMDB implementation, governance, and maintenance Common Service Data Model (CSDM) Strong stakeholder management and communication skills Hands-on experience in implementing and supporting ServiceNow ITOM solutions Good to Have Vulnerability Response (VR) ServiceNow Security Operations experience Certifications ServiceNow Certified System Administrator (CSA) – Mandatory Certified Implementation Specialist (CIS) – Preferred Candidate Profile The ideal candidate should have: Robust hands-on experience in ServiceNow ITOM implementation and support Expertise in CMDB health, governance, and CSDM adoption Experience with Discovery, Service Mapping, and Event Management Ability to engage effectively with both business and technical stakeholders Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments

📌 Servicenow Itom Sme (Victoria)
🏢 Xpt Software Australia
📍 Victoria