Job Description
The Role...
n
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance
n
What's in it for you?
n
n
Weekly Pay
n
Team meal whilst on shift prepared by our chefs
n
Soho Friends Membership
n
50% Team discount on Food & Drink, 7 days a week
n
Staff Room Rates
n
Health Cash Plan (Option to add up to 2 additional dependents)
n
Dental Plan (option to add up to additional 2 dependents)
n
Birthday Day Off after 1 years continuous service
n
Up to 50% Staff Discount on Cowshed & Soho Home
n
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
n
Free Counselling Sessions
n
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
n
Continuous training to develop yourself personally and professionally
n
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
n
n
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
n
Key duties...
n
n
Ensure every member is welcomed by name (if local)



and guest is welcomed with open arms and in a hospitable manner.
n
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
n
Well-versed on standard Q&A; regarding menus, hours of operation and amenity availability/pricing.
n
Maintain a clean, sanitary and safe work workplace, reception area, desk and coat check closet.
n
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
n
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
n
Assist guests by checking/ retrieving their coats and/or items they left.
n
Build relationships with members and guests and communicate and red flags and positive feedback to management.
n
Influence a fun and positive atmosphere by being approachable and professional.
n
Assist management with new hires by training Soho Standards and steps of service expected daily.
n
Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
n
n
What we are looking for...
n
n
2–3 years' experience in a front desk role
n
Experience in luxury hospitality or private members clubs
n
Strong leadership and team coordination skills
n
Excellent verbal and written communication
n
Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
n
Calm under pressure and adept at resolving issues with a guest-first mindset
n
n
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
n
Pay Range
n
£***** — £***** GBP

📌 Cloakroom Attendant - 40 Greek Street, Central London (Queensland)
🏢 Sohohousecaterer
📍 Queensland