Job Description
About the position:
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Key Responsibilities include:
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Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations.
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Support the execution of Cullen's global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency.
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Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement.
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Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management.
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Ensure showroom teams consistently deliver high-quality consultations, strong conversion outcomes, and elevated aftersales experiences.
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Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch.
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Lead, coach, and support Showroom Managers and regional retail leaders to strengthen leadership capability, accountability, and team performance.
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Partner with cross-functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically.
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Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times.
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What are we seeking?
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Experience in a multi-site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client-focused environment.
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Proven experience leading high-performing retail teams across multiple locations and driving strong commercial outcomes.
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Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics.
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Demonstrated ability to coach, influence, and develop leaders and teams in a fast-paced and evolving setting.
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Strong commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance.
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Willingness and ability to travel regularly within the assigned region.
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What we offer:
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In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:
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A supportive and collaborative work environment;
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An Employee Assistance Program for you and a family member to utilise;
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Generous staff and family / friend discounts;
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Team events and initiatives included as part of our wellbeing program;
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Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
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The chance to join a growing company with a global presence - you really can take your career anywhere!
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📌 Regional Executive (New South Wales)
🏢 CullenUS
📍 New South Wales