Company Description
Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Job Description
What you' ll be doing:
Welcome each guest to the resort with warmth and confidence
Manage guest requests and front office systems with accuracy and care
Create a relaxing and seamless journey from check-in to check-out
Anticipate guest needs with intuition and emotional intelligence
Inspire guests to discover the local area, culture, and slow down
Share local stories & connect with guests, driving loyalty and return visits
Collaborate with all teams to elevate every guest touchpoint & exceed expectations
Deliver authentic, professional service with natural warmth
Qualifications
What you will bring to the role:
Experience or exposure to front office operations (hotel or resort setting)
Robust communication skills and emotional intelligence
Ability to drive guest loyalty, memberships and in-house dining
A passion for hospitality and creating memorable guest experiences




Confidence using front office systems (Microsoft Office & Opera cloud)
A sharp eye for detail and a problem-solver's mindset to respond to guest requests
A team-first mindset and willing to support in porterage when required
Ability to stay composed and agile in a fast-paced environment
Flexibility across evenings, weekends, and public holidays
Additional Information
What is in it for you?
Free on-site car parking
Generous Discounts on accommodation and dining across Accor Hotels globally
Complimentary resort night stay or dining voucher on your annual anniversary
Supportive leaders that invest in your growth and development
Complimentary lunch each day, produced by our resort chefs
Represent a resort centred around wellbeing, local connection and authenticity
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.
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📌 Guest Service Agent (Gold Coast)
🏢 MERCURE
📍 Gold Coast