Job Description
Perth, Western Australia ****, Australia
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Full-time Permanent Associate
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Posted 27 Aug ****
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Description
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Have you successfully led hospitality teams, coached others to achieve great results, and enjoyed developing people along the way?
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At The Coffee Club, we're passionate about developing capable, confident Franchise Partners and store teams who deliver exceptional customer experiences every day.
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We're seeking an experienced operational leader to join our Training team as a Franchise Support Trainer. This is a unique opportunity to combine your hospitality expertise, coaching skills, and passion for developing people while playing a key role in supporting Company Owned stores and Franchise Partners across Australia.
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Working closely with the Head of Training, you'll deliver engaging training programs, support store openings and ownership transitions, and partner with Franchise Partners to help them build successful businesses.
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About the Role
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As the Franchise Support Trainer, you will:
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Delivering The Coffee Club New Franchisee Training Program and ensuring all training requirements and competencies are achieved.
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Supporting current store openings, resales and franchise ownership transitions across the network.
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Coaching Franchise Partners and their teams on operational excellence, compliance, food safety and customer experience standards.
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Delivering engaging training both face-to-face and remotely.
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Contributing to the development and continuous improvement of training resources and learning materials.
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Supporting leadership capability through coaching, mentoring and Train-the-Trainer initiatives.




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Building strong relationships with Franchise Partners, store teams and key support office stakeholders to drive long-term business success.
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Championing The Coffee Club Learning & Development Framework and reinforcing best-practice operational standards across the network.
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About You
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You are a credible hospitality leader who enjoys coaching others and helping businesses succeed. You build strong relationships, communicate confidently and can adapt your approach to suit different audiences and environments.
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You will ideally have:
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Experience in franchise operations, multi-site operations, learning and development, or a comparable operational support role of a food retail business.
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Strong operational knowledge within hospitality, food retail or franchising.
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Exceptional communication, facilitation and coaching skills.
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The ability to influence and build credibility with a diverse range of stakeholders.
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Strong problem-solving capability and the ability to remain calm under pressure.
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Excellent organisational skills and the ability to manage competing priorities.
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A passion for developing people and driving operational excellence.
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A solid understanding of food safety, compliance and business performance drivers.
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Flexibility to travel regularly throughout Australia and occasionally internationally.
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Experience within The Coffee Club network or a similar franchise environment will be highly regarded.
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Why Join Us?
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Work for one of Australia's most recognised café brands.
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Base salary + car allowance + fuel card
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Make a genuine impact on Franchise Partner and network success and business performance.
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Travel nationally and work with a diverse range of franchise businesses.
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Join a supportive and collaborative team environment.
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Enjoy variety, autonomy and opportunities for professional growth.
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Help shape the future capability of our franchise network.
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If you are passionate about hospitality, developing people and helping businesses succeed, we'd love to hear from you.
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Company Overview
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At Minor DKL Food Group, we combine global operational excellence with a passion for innovation and community. Whether you're interested in franchised restaurant operations or the creative, purpose-driven world of specialty coffee, we offer diverse roles that empower you to grow and make a positive impact. If you want to further your hospitality career at The Coffee Club-or explore the sustainable, artisanal realm of specialty coffee with Nomad Coffee Group, our proudly B Corp certified specialty coffee arm- there's a place for you here. Discover a career where every cup, every service, and every experience contributes to our shared success. Join us and be part of a team that is driving change in the world of coffee and hospitality.

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