Job Description
Senior Desktop Support Engineer
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The Senior Desktop Support Engineer (Level 2 – Field &CoE;)is responsible for delivering high-quality, hands-on desktop and end-user technology support to Goodman employees. This role operates in close partnership with Group IT and adopts enterprise standards, tools, and service management practices while translating them into effective, on-the-ground support for Group employees. The role works alongside the Australian business Senior Desktop Engineer. The position focuses on Level 2 desktop and field support, acting as the primary on-site escalation point for complex end-user issues, coordinating vendors whererequired, and ensuring technology services are delivered reliably, securely, and professionally.
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Day-to-day:
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Provide ITtechnicalsupport to employees.This includes managing 3rd party vendors involved in delivering Field Operations support to the office.
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Provide advanced technical support and troubleshooting for desktop hardware, desktopsoftware, and peripherals on-site.
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Resolve complex technical issues related to desktop operating systems (WindowsandMacOS),peripherals,network connectivity, collaboration tools,and provide generalemployeetechnologyeducation.
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Install, configure, and maintaindesktop software applications and operating systems.
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Support and maintainmeeting room audio-visual technologyand office-related base-building systems,including collaboration with 3rdparty vendors to resolve ongoing issues.
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Comply withand championcompliance withGoodman Cyber Securitypolicies,standardsandprocedures.
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Collaborate with cross-functional teams to understand desktopand office technologysolutions, evaluate, recommend, and implement desktopand officehardware and software solutions to enhance user productivity and efficiency.
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Manage user accounts, permissions, and access rights across various systems,



ensuring data security and compliance with company policies.
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Conduct system performance monitoring, proactive maintenance, and routine upgrades to ensure optimaldesktop performance and minimize downtime.
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Create and maintaincomprehensive technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
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Stay up-to-date with emerging technologies, industry trends, and best practices in desktop support to provide innovative solutions and improve existing processes.
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Participate in IT projects, such as system upgrades, migrations, and deployments, ensuring successful implementation and minimal disruption to end-users.
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Maintaintidiness ofthe IT Services Tech Hub andITbuild roomensuring safety and cleanliness at all times.
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Provide professional and responsive support to senior leaders and executives, including occasional support outside standard business hours.
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Provide support to Goodman executives includingoccasionalsupport outside of standard business hours.
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Requirements:
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Proven experience in desktop support and field operations.
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Strong knowledge of Windows and MacOS environments.
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Hands-on experience with AV technology and office systems.
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Excellent troubleshooting and problem-solving skills.
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Ability to manage vendors and coordinate multi-site support.
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Strong communication and customer service skills.
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Professionalism and discretion when supporting executives.
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Specific Areas of Knowledge
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Desktop operating systems:



Windows and MacOS
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Desktop hardware and peripherals
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Network connectivity and troubleshooting
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Audio-visual technology for meeting rooms
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Office-related base-building systems
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Cyber Security policies, standards, and compliance
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Collaboration tools (e.g., Microsoft Teams, Zoom)
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User account management and access rights
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System performance monitoring and upgrades
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The Benefits
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At Goodman we know that our people are integral to our company success. That's why we have implemented some fantastic benefits for all to experience, these include:
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Paid Parental Leave
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Study assistance for postgraduate and undergraduate courses
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Discretionary bonus scheme
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Eligibility to participate in Goodman's share scheme
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Wellness program that focuses on the health and wellbeing, including exercise classes, meditation, yoga, social events, exclusive discounts, cooking classes, financial wellbeing seminars and more.
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About Goodman
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Goodman is a provider of essential infrastructure. We own, develop and manage high quality, sustainable logistics properties and data centres in major global cities, that are critical to the digital economy.
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We're a collaborative team with a shared vision to make the world a better place for our customers, our investors, our people, and the communities we operate in. We value innovation, integrity, determination, and sustainability, and our purpose is simple: to make space for greatness in everything we do.
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Goodman encourages innovation at every level. We seek individuals who are eager to challenge conventional thinking, drive change, and develop recent ideas that contribute to a sustainable and successful business. Your creativity and forward-thinking approach can make a tangible difference today and long into the future.

📌 Senior Desktop Support Engineer (New South Wales)
🏢 Goodman
📍 New South Wales