Job Description
Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.
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We'relooking for an experienced,motivatedand hands-onBranch Managerto lead one of our busy branches.
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At Compass, no two days are the same. One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilisation, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.
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You'llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.
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Our branchesoperate7:00am to 9:00pm, seven days a week. You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.
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About Compass
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Since ****, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconveniencefor customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
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We live our values every day:
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Care & Passion– to deliver outstanding service the waywe'dwant to be treated
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Courage– to be empowered and make informed decisions
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Can Do– a proactive mindset focused on solving problems and improving
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Trust– to be counted on to do the right thing in all relationships
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WhatYou'llBe Doing
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AsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.
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Your responsibilities will include:
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Leading,coachingand developing a high-performing team.
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Creating a positive,accountableand customer-focused branch culture.
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Managing the day-to-day operation of the branch to ensure safe,efficientand professional service delivery.
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Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
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Managing branch performance across key operational and customer service KPIs.
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Coordinating fleet availability,utilisationand vehicle movements to meet customer demand.
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Planning staffing,workloadsand resources to ensure smooth daily operations across extended trading hours.
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Supporting,mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.
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Building strong relationships with internal stakeholders, referralpartnersand customers.
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Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.
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Taking ownership of Workplace Health and Safety (WHS)



within the branch by promoting a robust safety culture,maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.
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Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.
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Completing reporting,administrationand branch documentation accurately and on time.
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Leading by example and stepping in wherever needed to support the team during busy periods.
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WhatYou'llBring
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Previousexperience leading or managing a team in a customer-focused operational environment.
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Strong leadership skills with the ability to coach, motivate and develop others.
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Excellent communication and relationship-building skills.
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Strong organisational and time management skills with the ability to manage competing priorities.
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A proactive approach with excellent problem-solving and decision-making skills.
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Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.
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High levelsof computer literacy and confidence using multiple systems.
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Why Join Compass
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Competitive salary packagecommensuratewith your experience.
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12 weeks paid parental leave
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Employee Assistance Program (EAP) – free, confidential support
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"Make a Difference Leave" – a paid day to volunteer in the community
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Dedicated learning and development days
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Rewards and recognition programsSupportive and collaborative workplace culture
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We value diversity and encourage applications from people of all backgrounds.

📌 Branch Manager (New South Wales)
🏢 Compasscorp
📍 New South Wales