Hitachi Benefits
Competitive Salary + Incentive Program:
Attractive base salary with the opportunity to earn performance-based incentives
Career Development:
Ongoing training and professional development with genuine career progression opportunities
Stability
: Permanent full-time position with a leading OEM offering long-term job security
Health:
Discounted Medibank health insurance policy
Wellness Program:
Access to Employee Assistance Program (EAP)
Employee Discounts:
Exclusive staff discounts on Hitachi products and services
Supportive Culture:
Join a collaborative team that values innovation, customer satisfaction and employee contribution
Work-Life Balance:
Flexible and autonomous role with the opportunity to manage your own territory
Tools of Trade:
Fully maintained company vehicle, laptop and mobile phone provided
The Opportunity
Our team has an exciting opportunity for an experienced
Customer Support Representative
to join Hitachi.
This permanent full time position will see you managing a designated territory, building strong customer relationships and driving sales growth across Hitachi and our extended filtration product range.
You will work closely with customers, resellers and internal stakeholders to identify opportunities, deliver tailored solutions and provide outstanding support that reinforces Hitachi's commitment to
Total Customer Satisfaction
.
To be successful in this role, you will need:
Develop, manage and grow strong relationships with established customers and resellers across the territory
Drive new business and sales growth across the Hitachi and extended filtration product range by identifying and converting new opportunities




Understand customer requirements and develop tailored solutions that maximise customer value and sales opportunities
Lead commercial negotiations with customers and resellers, including supply agreements and ongoing business development
Maintain strong market and competitor knowledge to identify emerging opportunities, risks and growth potential
Work closely with OEM Product Managers to maximise market coverage, product opportunities and customer solutions
Develop and execute an effective territory sales plan, including customer call cycles, site visits, pipeline development and targeted business activities
Provide accurate and timely reporting on sales activity, pipeline, market intelligence and territory performance
Achieve sales, margin and trading targets while delivering sustainable growth across the territory
As the Ideal Candidate, You Will Have:
Demonstrated sales and customer service experience with a proven track record of success
Experience within the Earthmoving, Mining, Automotive or similar industries highly regarded
A genuine commitment to delivering Hitachi's promise of Total Customer Satisfaction through strong, long-term customer relationships
Previous experience using CRM or similar customer relationship management systems
A motivated, competitive and results-driven mindset with the ability to meet and exceed sales targets
Strong resilience and persistence, with the ability to learn from setbacks and remain focused on achieving results
A current driver's licence and willingness to travel regularly throughout the territory
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
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📌 Customer Support Representative - Filtration (Queensland)
🏢 Hitachi Construction Machinery
📍 Queensland