Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services.
This is a senior client-side leadership role with direct accountability for the organisation's in-home care operations across NSW.
Reporting to the COO, you'll lead operational performance, workforce capability, service quality, compliance and continuous improvement across a large state-based portfolio.
Key Responsibilities
Lead the operational performance and governance of in-home care services across NSW
Translate organisational strategy into clear priorities, operating plans and measurable outcomes
Oversee service delivery across multiple care programs, locations and dispersed frontline teams
Ensure services align with individual care plans, funding arrangements and client needs
Direct workforce deployment to maintain the right skill mix, geographic coverage and continuity of care
Lead Team Leaders and frontline employees, building capability, engagement and accountability
Oversee client onboarding, service transitions and changes while maintaining continuity of care
Improve care delivery models, workforce planning, scheduling and travel optimisation
Monitor service hours, workforce utilisation, travel efficiency, financial performance and client outcomes
Standardise operational practices and workflows to improve quality, consistency and scalability
Ensure compliance with relevant aged care, disability, quality and safety requirements
Oversee incidents, complaints and safeguarding matters, including investigations and corrective actions
Maintain audit readiness and proactively manage operational, workforce and client risks
Use data and reporting to identify trends and improve operational performance
Leverage technology,



AI and automation to improve efficiency and modernise service delivery
Contribute to business planning, governance, policy development and broader strategic priorities
Skills & Experience
Extensive senior operational leadership experience across a large, complex and geographically dispersed service portfolio
Strong experience in in-home care, aged care, disability, community services or a closely related regulated environment
Demonstrated success leading large multidisciplinary teams through operational leaders and Team Leaders
Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance
Experience managing operational and financial performance, including budgets, workforce costs, funding arrangements and service sustainability
Strong workforce planning, scheduling, utilisation and resource optimisation capability
Proven ability to improve operating models, systems and processes across growing or changing organisations
Experience managing incidents, complaints, operational risk and regulatory obligations
Robust commercial judgement, balancing client outcomes, service quality, workforce requirements and financial performance
Confidence using data and operational reporting to identify risks and guide decisions
Highly developed communication, stakeholder management and change leadership skills
Tertiary qualifications in disability, community services, social work or a related field
Ability to meet relevant screening, credentialling and compliance requirements
Apply
This is an exceptional opportunity for an accomplished operational leader to shape the future of in-home care services while building scalable, high-performing operations that make a genuine difference to people's lives.
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📌 Operations Manager, Sydney
🏢 Ccinternational Recruitment
📍 Sydney