We're looking for a detail-oriented and customer-focused Claims Processor to join our team.
In this role, you'll play a key part in delivering a positive experience for our members by accurately assessing and processing health insurance claims while ensuring compliance with fund rules and industry requirements.
Working as part of a supportive and collaborative team, you'll manage a variety of claim types, resolve claim-related enquiries, and contribute to the efficient delivery of our claims service.
About you
You have experience in claims, insurance, finance, or a similar clerical or administrative role, and you're known for your accuracy, care, and can‐do attitude.
You enjoy learning, are comfortable investigating issues, and feel confident forming your own decisions while taking ownership of your work.
You communicate clearly across phone and email, take pride in getting the details right, and enjoy learning recent systems and adapting to change.
You're someone who stays calm when things get busy and is happy to support others when needed.
Above all, you care about delivering a great experience — not just ticking boxes.




Careers at HBF Bold people belong at HBF We make work supportive, flexible and meaningful, so we can go one better for our members in moments that matter.
Join us and be part of creating a healthier tomorrow.
Roles across professions Behind every member moment is a team making it happen.
From frontline support to data and digital, clinical expertise to corporate leadership.
Whatever your talents, there's a place here for you to contribute and grow.
Where you'll work
HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville.
Many roles operate in a hybrid mode, combining in-office collaboration with flexible work arrangements.
Applying to join us
You're in the right place!
All current opportunities with HBF, QCHF and See-u are listed on this page.
For most applications you will find out within 2 weeks if you have been invited to interview, with our process including reference, qualification and police checks as well as psychometric assessments for selected roles.
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📌 Claims Processor (Townsville)
🏢 HBF Health
📍 Townsville