We're Upstairs, a strategy-first marketing and creative agency in Northbridge.
We're looking for a Senior Account Manager to lead high-retention, strategy-led accounts, own key business relationships, and drive long-term roadmap growth.
Strategy here is a team sport.
Everyone gets a seat at the table, we work hard, and we have a lot of fun doing it.
Most of all, we genuinely care about what happens to our clients' businesses.Key responsibilitiesLead and own client relationships across retainer and project clients in retail, events, agriculture, mining, and moreMaintain devlope strong relationships with key stakeholders across our client baseChair regular reviews: honest, data-led, and focused on long-term growthBe the primary strategic contact clients turn to for performance and directional adviceLead annual strategic planning and campaign roadmaps across your account portfolioWork alongside our data analyst to turn performance insights into clear, confident client conversationsSpot the long-term growth opportunities each client is ready forBrief our designers, developers,



and media specialists with enough context to do their best workBe the last set of eyes on anything that leaves the building under your client's nameInspire and mentor team members across the agencyAbout you5+ years in agency account management or genuine multi-client workBroad digital knowledge across paid search, SEO, CRM and digital project managmentAbility to read campaign performance and turn it into actionable recommendations clients buy intoClear written and verbal communicationYou run your own accounts, your own time, and your own standardsCurrent driver's licence and reliable vehicle for local client visits across PerthSuitable home office setup for WFH days and remote client presentationsAbout usWe're Upstairs, a strategy-first marketing and creative agency in Northbridge.
Everything we build starts with real insight and ends with results you can measure.
$100k–$130k package (inclusive of an achievable performance bonus) + superannuationBonus KPIs built around doing the job well: client retention, portfolio growth, and personal developmentHybrid flexibility with genuine seat at the tableSmall team setting
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📌 Senior Account Manager – Marketing Agency (Perth)
🏢 UPSTAIRS
📍 Perth