Job Description
Field Service Technician – Gaming Machines (Light & Wonder)
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Light & Wonder is a global leader in gaming technology, creating cutting‐edge products and content for iconic casinos and operators worldwide.
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Position Summary
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We are seeking an experienced Field Service Technician to provide on‐site support for Light & Wonder gaming machines. Responsibilities include troubleshooting, repairing, and maintaining electronic gaming machines (EGMs) and multi‐terminal gaming machines (MTGMs), as well as ensuring high levels of customer service.
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Responsibilities
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Perform field installations, conversions and upgrades to a high standard.
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Record and report all work completed, ensuring required data is collated.
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Develop and deliver operator and technical training to venue staff as required.
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Escalate faults in a timely manner to maintain excellent customer service.
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Manage work schedules efficiently to satisfy customer and sales team needs.
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Provide weekly reports on operational field issues.
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Tag and process returned parts, perform fault‐finding and repair testing.
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Continuously identify opportunities to improve operations, reduce turnaround times and streamline work processes.
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Travel interstate or internationally as needed.
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Knowledge, Skills and Abilities
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Previous experience as a field technician.
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Solid written and verbal communication skills.
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Excellent analytical reasoning and diplomacy in problem‐solving.
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Strong customer‐service orientation, organisation and stakeholder management skills; ability to work autonomously.
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Robust electro‐mechanical fault‐finding skills with understanding of computer systems, networking and troubleshooting.
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Experience, Education & Qualification
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5+ years exposure to EGMs, MTGMs and utility products in a support or maintenance capacity.
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Knowledge of gaming industry regulations and operating procedures.
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Formal technical certification is advantageous.
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Valid driver's licence and reliable driving record.
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Physical capability to operate company‐supplied vehicles and lift equipment.
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Working Conditions
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Typical of comparable jobs within the industry.
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Workplace Health & Safety
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Co‐operate with the company's WHS policy and program.
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Adhere to safe‐work practices and equipment use.
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Report all incidents, injuries and near‐misses.
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Notify supervisory staff of any hazards or accidents.
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Seek guidance if lacking the skills, training or equipment to work safely.
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(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
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Seniority Level
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Mid‐Senior level
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Employment Type
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Full‐time
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Job Function
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Engineering and Product Management
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Industries
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Gambling Facilities and Casinos
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Locations
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Mascot, NSW
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Granville, NSW – A$55,000‐A$80,000
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Wetherill Park, NSW
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Sydney, NSW
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Parramatta, NSW – A$80,000‐A$100,000
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Mount Pritchard, NSW
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Chatswood, NSW
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Moorebank, NSW
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Kogarah, NSW
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Strathfield South, NSW
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Job Alerts
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📌 Field Technician - Installer (New South Wales)
🏢 Light & Wonder
📍 New South Wales