Lead a high-performing team in a premium showroom environmentDrive sales, KPIs and a genuinely personalised customer experienceBring your consultative sales leadership skills to a considered buying journeyAbout the RoleOur client is a premium showroom business looking for an experienced Showroom Manager to lead their Brisbane team and take ownership of showroom performance, customer experience and day-to-day operations.This is a hands-on leadership role managing a team of approximately six across a Tuesday to Saturday roster.
You'll be responsible for creating a high-performing team environment, driving sales and KPIs, coaching your people and ensuring every customer receives a premium, highly personalised experience.The sales journey is considered rather than transactional, so success in this role will come from someone who understands how to build trust, nurture relationships and guide customers through a longer sales process.What You'll Be Responsible ForLead, coach and develop a team of approximately six, creating a strong culture of accountability and performanceTake ownership of showroom sales targets, conversion, ATV, IPT and other key performance measuresManage the customer journey from initial enquiry and lead generation through to conversion and follow-upOversee the sales pipeline and ensure CRM activity, lead follow-up and customer information are maintained accuratelyBuild strong customer relationships and ensure consistently high levels of customer satisfactionManage showroom operations including rostering, order management, visual merchandising, stock and presentationMonitor quality measures including alterations, remakes and refundsLead daily team huddles and regular performance conversationsManage VIP customers and customer feedback,



using insights to continually improve the showroom experienceCoordinate wedding expos and other events, including team preparation and lead follow-upAbout YouWe're looking for a confident sales leader who enjoys being on the floor, developing people and driving commercial results.You'll ideally bring:Proven experience leading a sales or retail team in a KPI-driven environmentA solid track record of achieving sales targets and improving team performanceA consultative, relationship-led sales approach rather than a purely transactional mindsetStrong customer relationship and communication skillsExperience coaching, developing and holding team members accountableConfidence managing a sales pipeline and working with CRM systemsStrong commercial awareness and the ability to understand and act on performance dataExcellent organisation skills, with the ability to balance sales leadership with day-to-day showroom operationsYour BackgroundPremium or luxury retail experience would be advantageous, but we're open to candidates from a range of high-touch sales environments.Your background could include:Premium or luxury retailBridalJewelleryPremium fashionBespoke or made-to-measureHigh-end furnitureAutomotiveReal estateOther high-value, consultative B2C sales environmentsWhat matters mostIs your ability to lead a team, drive sales performance and deliver a considered customer experience.Experience with made-to-measure or bespoke products is not essential.Why This Role?
This is an opportunity to step into a role where you'll have genuine ownership of a premium showroom, lead a close-knit team and play a key role in both the commercial performance and customer experience of the business.If you're a strong sales leader who enjoys coaching people, building customer relationships and working in an environment where the quality of the customer journey matters just as much as the sale, we'd love to hear from you.
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📌 Showroom Manager (Brisbane)
🏢 Frontline Recruitment Group
📍 Brisbane