Benefits:Market-competitive salary on offer (pending qualifications, skills and experience)Salary packaging + meals and entertainmentAnnual Leave (5 weeks)Learning and development opportunitiesSupportive team environmentRewarding career pathways with opportunities for further growthWe are seeking a highly motivated Service Delivery Manager to join our team in Orange, Bathurst, Katoomba or Nambucca Heads .
This position is Full-time.Kirinariis a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers.
Kirinari employ over **** staff in various regions across VIC, Tasmania and NSW.Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.About the Position:TheService Delivery Manager(SDM) will oversee the performance of our teams across the region for our Day Program customers.
You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP's, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.This position willimplement policies and procedures directed through Head Office and maintain NDIS standardsto ensure a compliant environment across the region.
You will develop cost effective rosters of care and day program activities, and manage the delivery of services to ensure participants, services and business plan goals are achieved.You will be responsible for overseeing new and existing customers including, staff training, organising aids/equipment, mandatory documentation, customer/family communication,



rosters/roster adjustments, OT assessments, and implementation and review of customer support plans.About You:Strong understanding of NDIS and Q&SStrong; leadership and development skills with the ability to develop teamsStrong relationship building skills with customer, family, allied health, KCS internal and or other stakeholdersPrevious experience is similar position within Human Services/NDIS is highly desirableAssisting with responses to NDIS Q&S; and or other statutory bodiesUnderstanding financial budgets for each customerStrong conflict resolution skills/expStrong interpersonal communication skillsAbility to obtain a NDIS Worker Screening Clearance and NSW Working with Children's checkAbility to obtain a First Aid and CPR certificate before commencementCurrent Driver's LicenseDesirable:Relationship and communication with union delegatesHR investigations (internal & external)Understanding Australian worker's legislation (Fairwork, national employment standard)Full understanding of audit parametersApplications will close on Friday 11th September **** at 5pm.Due to the high volume of applications, the interview/recruitment process will commence before the closing date.You must have the right to live and work in Australia.Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds.
People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us
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📌 Service Delivery Manager (New South Wales)
🏢 Kirinari Community Services
📍 New South Wales