Job TitleSenior Business Analyst - Digital Identity & SalesforceLocationBrisbane CBD (Hybrid - 3 days in office / 60%)Contract DurationImmediate Start - June 30, **** (Long-term Contract)Daily Rate$950 - $1,075 per day (inc. super), depending on experienceAbout the OpportunityWe are currently partnering with a leading Queensland State Government regulatory agency to recruit an experienced Senior Business Analyst for a high-profile, strategic Digital Identity & Verification initiative.
This project involves modernising secure customer access to digital services by integrating Salesforce CRM with Queensland Digital Identity (QDI), identity broker services, and external vendor platforms.Key ResponsibilitiesElicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.Map customer identity journeys, authentication/authorization workflows, and future-state process models.Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.Facilitate requirements gathering workshops and stakeholder alignment sessions.Support end-to-end integration testing (SIT, UAT), defect triage,



and business readiness/operational transition.Non-Negotiable RequirementsTo be successful in this role, you MUST demonstrate recent, hands-on experience in the following:Salesforce Platform Expertise: Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.Digital Identity & External Vendor Integration: Proven, recent track record delivering Digital ID / IAM projects involving complex system integrations with external identity providers or identity broker services.Highly Desirable ExperienceGovernment Digital Identity Frameworks: Familiarity with Queensland Digital Identity (QDI), myID, Relationship Authorisation Manager (RAM / QRAM), or the Trusted Digital Identity Framework (TDIF).
Identity & Authentication Protocols: Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.Data & API Integration: Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.
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📌 Business Analyst - Digital Id (Melbourne)
🏢 REDWOLF + ROSCH
📍 Melbourne